Mercedes-Benz of Shreveport

My initial encounter with Shreveport Mercedes left a bitter taste in my mouth after the change of corporate ownership, prompting me to vow never to set foot in the dealership again. Yet, circumstances c bitter taste in my mouth after the change of corporate ownership, prompting me to vow never to set foot in the dealership again. Yet, circumstances compelled me to return for necessary repairs. Upon arrival, I discovered components nestled near the battery storage were grotesquely drenched in water, rendering them utterly nonfunctional. My service advisor, however, proved to be a beacon of professionalism and courtesy, which momentarily helped to alleviate my preconceived biases against the dealership. Yet, my relief was short-lived; I learned that crucial parts were on backorder, and I would have to endure an agonizing wait of nearly two months for their arrival. After finally receiving the parts, the repair process stretched an additional two weeks, leaving me in a state of anxious anticipation. Once the repairs were completed, the technician assured me that everything was functioning perfectly. He even took the vehicle for a drive, insisting that all systems were go. However, this optimism crumbled as soon as I drove my car home, only to be greeted by an inexplicable series of new issues springing up like weeds in a garden. In a rush of frustration, I reached out to the service department and scheduled yet another visit, only to be met with the dreaded news of additional problems. After spending a staggering $6,000 on repairs, I was now being told that another $6,000 would be required to rectify these newly identified issues. It was simply absurd to think that a certified ASE technician could overlook such critical repair needs before returning my vehicle. I honestly can’t shake the feeling that my vehicle may have been intentionally sabotaged to inflate the shop's ticket and amass labor costs. More than just anger, I feel a deep disappointment; what was once a shining symbol of excellence has now devolved into a caricature of a shadily operated car dealership. If others are experiencing similar treatment, it wouldn’t be surprising if a class-action lawsuit followed. More

I love Mercedes Benz of Shreveport. Customer service is top tier and fast and quick the wait was not long at all to get my car maintenance. Everyone was very friendly and made sure I wa Customer service is top tier and fast and quick the wait was not long at all to get my car maintenance. Everyone was very friendly and made sure I was comfortable while I wait till vehicle was done. Thank you Mercedes for all you do More

Johnnie did an excellent job as my salesman. Probably the best I've ever dealt with Probably the best I've ever dealt with More

Great experience ,salesman was very informative and everyone was so very helpful, Thanks Mercedes-Benz everyone was so very helpful, Thanks Mercedes-Benz More

Cameron Rogers was excellent. I was very comfortable throughout the entire process. Love the new car. Thanks MB. I was very comfortable throughout the entire process. Love the new car. Thanks MB. More

Staff was AWESOME! !! Brought a used vehicle from them and they did not make me feel bad for it not being a Mercedes nor did they pressure me at all. 10 out of 10 would !! Brought a used vehicle from them and they did not make me feel bad for it not being a Mercedes nor did they pressure me at all. 10 out of 10 would recommend. More

Everyone at this dealership is really great but Jada in service, is AMAZING! I am so happy I bought my Mercedes from this dealership! service, is AMAZING! I am so happy I bought my Mercedes from this dealership! More

Service representative did an outstanding job, made sure I was fully informed. The only thing I didn't like is that the mechanic didn't lift the car up to drain the oil from the drain plug. I was fully informed. The only thing I didn't like is that the mechanic didn't lift the car up to drain the oil from the drain plug. More

Everyone is friendly and helpful. I would like to continue my service there but the price are too high. I would like to continue my service there but the price are too high. More

Jada is the best! She is very personable and politely informative. Keep up the great work. She is very personable and politely informative. Keep up the great work. More