Mercedes-Benz of Shreveport

Disorganized, gave out misinformation, said the car was ready and it wasn’t, extended wait, and then had to drive to another location to pick the vehicle up. All they did was clear a code and fixed nothin ready and it wasn’t, extended wait, and then had to drive to another location to pick the vehicle up. All they did was clear a code and fixed nothing. More

I purchased a Certified Pre-Owned Mercedes-Benz in Shreveport, Louisiana on March 29, 2025. The vehicle was represented and sold as meeting Mercedes-Benz USA’s Certified Pre-Owned (CPO) standards, whi Shreveport, Louisiana on March 29, 2025. The vehicle was represented and sold as meeting Mercedes-Benz USA’s Certified Pre-Owned (CPO) standards, which require a thorough inspection and no undisclosed accident history. However, after purchase I discovered the following serious issues: 1. Undisclosed Accident History • Vehicle history reports (Carfax/AutoCheck) revealed that the car had previously been involved in an accident in 2022. This was not disclosed at the time of sale, despite the vehicle being marketed and sold as a “certified” vehicle. 2. Software Defect • Within a short period after purchase, the vehicle experienced software malfunctions that affected its normal operation, and almost caused a serious accident as the vehicle lost power while on the expressway. Certified vehicles are supposed to be fully inspected, including electronics and software systems, yet this defect was present. 3. Premature Brake Replacement • I was forced to replace the rear brakes much earlier than expected. This suggests either lack of proper inspection prior to certification or that the brakes were near failure at the time of sale, which should have been addressed. More

Very helpful and offered a rent car during service. Service personnel were very helpful today. Service personnel were very helpful today. More

I called late morning to schedule an oil change for today. They fit me in and made my day! Customer service from check in through taking me to my car! today. They fit me in and made my day! Customer service from check in through taking me to my car! More

This is our fourth vehicle from this dealership. Over the years, working with them for service has consistently been a good experience. Lamar was my service advisor this trip. He is attentive, perso Over the years, working with them for service has consistently been a good experience. Lamar was my service advisor this trip. He is attentive, personable, knowledgeable, and easy to communicate with. More

Love love love this dealership. The workers are very polite, professional, and competent. They always provide 100 percent professionalism. The workers are very polite, professional, and competent. They always provide 100 percent professionalism. More

Had a really good experience here the parts people were very good on the phone had Wat I needed,n when I showed up shortly after the service dept.took over n got my new tire on n just a few moments serious very good on the phone had Wat I needed,n when I showed up shortly after the service dept.took over n got my new tire on n just a few moments seriously. May have been just a tire but if I had to do over again I would go back Thank u More

Lamar is very personable and accommodating. Service was prompt and professional. Everyone I encountered was very friendly and helpful. Parts were ordered and received quickly. Service was prompt and professional. Everyone I encountered was very friendly and helpful. Parts were ordered and received quickly. More

Haley was very friendly and helpful. She offered shutter service. The driver Jade was very friendly and polite. Haley let me know when my vehicle was ready and washed. Thank you for tak She offered shutter service. The driver Jade was very friendly and polite. Haley let me know when my vehicle was ready and washed. Thank you for taking care of me. More

The service was great and the lady that drove the shudder van was great and very friendly. van was great and very friendly. More