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Mercedes-Benz of Shreveport

Shreveport, LA

Overview
Reviews
4.4
77 Reviews
Call Dealership (318) 383-4500

1330 E Bert Kouns Industrial Loop

Shreveport, LA

71105

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Showing 77 reviews

March 28, 2024

Staff was AWESOME! !! Brought a used vehicle from them and they did not make me feel bad for it not being a Mercedes nor did they pressure me at all. 10 out of 10 would More

by Nuttman08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnnie Starr
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Apr 03, 2024 -

Mercedes-Benz of Shreveport responded

Thank you for sharing your experience! We're glad to hear that you had a positive interaction with our staff and that we made you feel comfortable during your purchase. Providing a pressure-free and welcoming environment is important to us, and we're pleased that you would recommend us with such a high rating. We appreciate your business and your recommendation!

March 27, 2024

Everyone at this dealership is really great but Jada in service, is AMAZING! I am so happy I bought my Mercedes from this dealership! More

by Christi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada
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Apr 03, 2024 -

Mercedes-Benz of Shreveport responded

That's wonderful to hear! We're thrilled that you had a great experience at our dealership, especially with Jada in service. We'll be sure to pass along your kind words to her. We appreciate your business and look forward to continuing to provide you with excellent service!

March 27, 2024

Service representative did an outstanding job, made sure I was fully informed. The only thing I didn't like is that the mechanic didn't lift the car up to drain the oil from the drain plug. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Apr 03, 2024 -

Mercedes-Benz of Shreveport responded

We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 27, 2024

Everyone is friendly and helpful. I would like to continue my service there but the price are too high. More

by pesky.hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada
Report | Print
Apr 03, 2024 -

Mercedes-Benz of Shreveport responded

We are thrilled to hear that you had a friendly and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 22, 2024

Jada is the best! She is very personable and politely informative. Keep up the great work. More

by joanncarter0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada
Report | Print
Mar 26, 2024 -

Mercedes-Benz of Shreveport responded

It's fantastic to hear that you had a great experience and that Jada provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 12, 2024

My service rep was very knowledgeable and helpful. She quickly answered all of my questions More

by Roxanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Rep
Report | Print
Feb 13, 2024 -

Mercedes-Benz of Shreveport responded

We're delighted to hear that your service representative was knowledgeable and helpful, providing you with quick and accurate answers to your questions. We're here to help!

January 29, 2024

Jada was exceptional, everyone there are so friendly. Dealership is always very clean. Jada was very helpful and knowledgeable. More

by swest9494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada
Report | Print
Jan 31, 2024 -

Mercedes-Benz of Shreveport responded

We're delighted to hear about your exceptional experience with Jada and the friendly atmosphere at the dealership. Providing helpful and knowledgeable service is our goal, and it's great to know that Jada and the team met your expectations. We appreciate your business and look forward to serving you in the future. Safe travels!

January 29, 2024

Improvement over previous dealership. Still lack the ability to clearly fix your cars problem repair More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Several
Report | Print
Feb 28, 2024 -

Mercedes-Benz of Shreveport responded

I apologize that you experienced this inconvenience after your service visit with us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at felyasi@mercedesshreveport.com. Farzad Elyasi, General Manager

January 10, 2024

The waiting area is clean and very attractive stock with coffees and great snack and service department is fast More

by henryettafreeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The young lady who check me in!
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Jan 12, 2024 -

Mercedes-Benz of Shreveport responded

We are thrilled to hear that you had a fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 13, 2023

Sales associate is always attentive and wonderful! She calls me concerning my vehicle and I look for her whenever I come into the dealership! More

by Cheryle Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaslyn Harris
Report | Print
Dec 15, 2023 -

Mercedes-Benz of Shreveport responded

We are thrilled to hear that you had a wonderful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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