Mercedes-Benz of Shreveport

This dealership is slow, never has loaners available, and is unorganized. Haylee Johnson is my service representative and she is amazing. She is the only service representative I will use there as the others is unorganized. Haylee Johnson is my service representative and she is amazing. She is the only service representative I will use there as the others are far from useful. She responds timely and professionally. I have dealt personally with two other service reps there and I’m so glad that I found Haylee Johnson instead. You walk into the service department and the reps are loudly talking about out of business subjects while laughing in front of guests. It’s unprofessional and I feel that Haylee Johnson is the only one that takes the position seriously. More

As always Mercedes in Shreveport did a great job servicing my car. Very professional and accommodating. They do great work. Also, love the remodel of the guest lounge. servicing my car. Very professional and accommodating. They do great work. Also, love the remodel of the guest lounge. More

Everyone was nice and made sure I was comfortable and informed while I waited. The service manager is awesome. Andie/ Brook was nice starting from our initial phone to the finish. Lamar also assisted in informed while I waited. The service manager is awesome. Andie/ Brook was nice starting from our initial phone to the finish. Lamar also assisted in making this a great experience. There was a service guy but I don’t remember his name. He was great too. More

My service agent Lamar ( Buford) was excellent. Diagnosing and fixing my car was efficient, correct and spot on thanks Diagnosing and fixing my car was efficient, correct and spot on thanks More

Our salesman Scott was extremely professional and made the entire buying experience pleasant. Each person we worked with was awesome. the entire buying experience pleasant. Each person we worked with was awesome. More

Hi, I had no issues at the dealership today and I was treated with kindness that I appreciate. treated with kindness that I appreciate. More

I really loved my advisor Cameron. I advise everyone to go to him if they could. My visit was great I advise everyone to go to him if they could. My visit was great More

I came into Mercedes-Benz of Shreveport to simply get a leaking windshield fixed on a 2025 Mercedes. Turns out I was lied to by the selling staff, and my vehicle had the windshield replaced before I bought leaking windshield fixed on a 2025 Mercedes. Turns out I was lied to by the selling staff, and my vehicle had the windshield replaced before I bought it, but I was not informed. The windshield was incorrectly installed, causing water damage to the inside of my vehicle. When Mercedes finally accepted my car and decided to replace the windshield for the second time, they scratched the windshield glass in multiple places, took paint out of my hood, and did not correctly put my dash back together. Mercedes-Benz of Shreveport has now begun ignoring my calls, meanwhile, the trim in my vehicle is still falling apart with window adhesive all over the pillar post of my car with no one answering. I paid full price for a 2025 car from this dealership and have been treated like an idiot and told by the Service Management, “Your vehicle was like that when it arrived.” Now here I am a month later with a stuck 2025 car with 10,000 miles on it falling apart on the inside due to employee negligence. More

First of all I live in Texas. This is my second time using this location. I had to have cylinder head replaced few months ago. The wrecker service picked up my car took it to Merc This is my second time using this location. I had to have cylinder head replaced few months ago. The wrecker service picked up my car took it to Mercedes Benz of SHREVEPORT. I received called from staff member. I was impressed first of all how nice kind and concerned everyone was. I was kept informed every time I called to check on things. . I was treated with much respect. Great customer service for sure and that’s important to me. My car was repaired with about 3 days impressive for sure. After this interaction with you all I was sold on having my car serviced here from now on instead of Arlington Tx location. I had the pleasure of working with Cameron this time. Cameron was very kind informative and professional. Kept me updated on progress of vehicle let me know about other recommendations, didn’t try to pressure me in any way. Even set up shuttle service while we waited. Whole experience was awesome and stress free. Thank you all again More