Mercedes-Benz of Shreveport

The service Dept is terrible. Kept my car for 7 days for a pre diagnosed AC issue. Picked up the car and in less than 48 hours AC was not cooling at all. Tried to call service Kept my car for 7 days for a pre diagnosed AC issue. Picked up the car and in less than 48 hours AC was not cooling at all. Tried to call service and they have caller ID. Would pick up and immediately put me on hold or straight to their voice mail. I spoke to service manager and she gave excuses about being busy, and lack of staff. I called MB customer service. Had to sell car. More

This Dealership has the worst customer service ever! !! I purchased two new tires from them for 800. Less than 5 months later 8000 miles I had a blow out and wires hanging out if both new tires. Mercedes !! I purchased two new tires from them for 800. Less than 5 months later 8000 miles I had a blow out and wires hanging out if both new tires. Mercedes would not honor the tire warranty even tho continental was going go pro rate them for me. Mercedes’ disposed of my tires so therefore nothing could be done but purchase two more new tires at 800 dollars agsin More

First, I had an SUV I was going to sign paperwork on and they sold it to another person. Then I get a car that was sold as a certified pre-owned vehicle, but they forgot to actually put it through the servi they sold it to another person. Then I get a car that was sold as a certified pre-owned vehicle, but they forgot to actually put it through the service department to ensure that it was properly certified. I had to put it in the shop to get a new front A-arm and tires. Now it takes two days to fix a nail in my tire. The list will can go on. Do not do business with this company. More

Service is the worst I have ever experienced. Workers are inexperienced and arrogant. I was given a 9:30 a.m. appointment for one tire to be replaced and was told it would take 1- 2 hours. By Workers are inexperienced and arrogant. I was given a 9:30 a.m. appointment for one tire to be replaced and was told it would take 1- 2 hours. By 2 p.m. I had not been called to let me know my vehicle was ready. I went there and the tire still had not been put on. There is no hospitality extended there at all. MB USA must not know the conditions at the Shreveport dealership. If they did, I believe they would have this one shut down. More

Brian Hemion helped me with my car purchase, and the entire experience was superb! 10/10 entire experience was superb! 10/10 More

Dishonest and disrespectful sales staff Avoid this dealership! Had a Mercedes on hold and when I arrived for my scheduled appointment, I was told that the car was in the process of being so Avoid this dealership! Had a Mercedes on hold and when I arrived for my scheduled appointment, I was told that the car was in the process of being sold to someone who walked in just 30 minutes before. They intentionally sold the car out from underneath me and neither the salesman or sales manager that confirmed the appointment with me would come out of their office to explain or to apologize. Especially frustrating, dishonest and disrespectful considering they both knew I was driving several hours from out of state to purchase the car. I have owned Mercedes for over 20 years and never had such a horrible experience with a dealership. Disappointing and absolutely not up to Mercedes standards. More

Outstanding Thanks to Mr. RONNIE Adams ,I have a beautiful, I'm good condition and very reliable vehicle. Even when I wanted to just be patient and wait , Mr Thanks to Mr. RONNIE Adams ,I have a beautiful, I'm good condition and very reliable vehicle. Even when I wanted to just be patient and wait , Mr. RONNIE and his co-workers continue to focus on me get a vehicle, they are very demanding and dedicated to their work. He texted me every other day keeping me updated. Me and my kids are so happy and please with our New vehicle!! More

Great Experience!!!! Great customer service! A.J. Miller went beyond our expansion to assure that our exaperiance was perfect. We live three hours north and were unable to Great customer service! A.J. Miller went beyond our expansion to assure that our exaperiance was perfect. We live three hours north and were unable to bring the car home on the day that we were in the dealership. A.J. met us in Texarkana. We had a small issue, A.J. was very attentive and helpful to address our requests. We had to return our discovery for a small service on our way to vacation. A.J. met us with a new car and danishes, moved our luggage to the new car and all with a happy smile and at 7 a.m. on a Sunday morning! Great service! More

Awful This dealership is the worst. I bout an older mercedes not too long ago and it needs to be fixed. I called over there to tell them what problem I was This dealership is the worst. I bout an older mercedes not too long ago and it needs to be fixed. I called over there to tell them what problem I was having and they acted like they didn't want anything to do with it since it wasn't a brand new car. Then I talk to parts. When I talk to them I ask if I could just buy the part and put it in myself and guess what? They laughed in my face and acted like I was ignorant. Just because I don't have loads of money to throw at them to fix it doesn't mean I wouldnt pay to have it done. I would rather tow my car all the way to Houston or Dallas to get looked at by a Mercedes dealership than to take it to Shreveport. This dealership is a joke NEVER GO TO IT! More