Mercedes-Benz of South Austin

The service department at MB of South Austin is absolutely top shelf! Very professional, efficient and they deliver outstanding customer service! absolutely top shelf! Very professional, efficient and they deliver outstanding customer service! More

My experience with Mercedes-Benz of South Austin was absolutely unacceptable and unprofessional. Earlier today, I finalized a deal on a 2017 Mercedes-Benz GLE 350 with the General Sales Manager, Mo S absolutely unacceptable and unprofessional. Earlier today, I finalized a deal on a 2017 Mercedes-Benz GLE 350 with the General Sales Manager, Mo Saleh, and confirmed everything with the salesperson, Brody Denton. The terms and price were agreed upon, I submitted a completed credit application along with all required documents, and made it very clear that I was fully committed to buying the car. I explicitly told Brody over the phone and via text that I would be coming in the same day after work. I even offered to pay for the car over the phone, place a deposit, and asked multiple times what was needed to secure the vehicle. He told me the car was being detailed and prepared for me to pick up, and confirmed that the dealership closes at 7 PM. Then, without any notice, I was told the car was sold to someone else after my credit had already been pulled. To make matters worse, Brody tried to insult my intelligence by claiming I wasn’t certain if I was coming in the same day. That’s absolutely false, and I have the screenshots to prove I confirmed it with him both in writing and over the phone. This kind of behavior is not just unprofessional it’s dishonest and unethical. Running someone’s credit, confirming a deal, and then selling the vehicle to someone else shows a complete lack of integrity. It’s a disgrace to the Mercedes-Benz brand. If you care about being treated with respect and transparency, avoid Mercedes-Benz of South Austin. I’ll be reporting this incident to Mercedes-Benz corporate and sharing my experience on every platform I can so others don’t fall into the same trap. More

Overall great experience! The staff are friendly, courteous, efficient. Thank you to everyone involved. Will recommend this dealership to friends and family for their MB purc The staff are friendly, courteous, efficient. Thank you to everyone involved. Will recommend this dealership to friends and family for their MB purchases. More

Slater was Great with helping me get my Mercedes Sprinter van back in tip top shape. van back in tip top shape. More

Slater was very helpful and the process was seamless and quick. Car came home clean. quick. Car came home clean. More

Very professional and efficient. Justin did a great job. He even met me at Carvana when I sold my old car. Justin did a great job. He even met me at Carvana when I sold my old car. More

Vince, our sales rep was great to work with. And everyone at the dealership was very friendly and professional And everyone at the dealership was very friendly and professional More

Very nice helpful people. The environment was super comfortable. I liked the spacious features. Overall good. The environment was super comfortable. I liked the spacious features. Overall good. More

Of my autobuying experiences, this may have been the best. Neiko was helpful and knowledgeable. The finance team quickly processed my paperwork to find the best rates. Plus, the coffee is good. I highly best. Neiko was helpful and knowledgeable. The finance team quickly processed my paperwork to find the best rates. Plus, the coffee is good. I highly recommend Mercedes-Benz of South Austin. More

Nice place and great costumer service. Dhilan was able to understand and solve my car problem Dhilan was able to understand and solve my car problem More