Mercedes-Benz of South Austin

Great service with great attention to detail. Good communication, evaluation and explanation including video of areas you can't see. Jax was great. Good communication, evaluation and explanation including video of areas you can't see. Jax was great. More

5/5 Stars - Beyond Exceptional Service in a High-Stakes Situation!I cannot recommend this dealership highly enough, specifically due to the incredible service provided by Anthony.As the owner of a televisi Situation!I cannot recommend this dealership highly enough, specifically due to the incredible service provided by Anthony.As the owner of a television production vehicle, any downtime or damage to my equipment is highly critical. Unfortunately, while my vehicle was in the dealership parking lot for repairs, the bumper cover was accidentally damaged. While this could have been a highly stressful situation, the way the team handled it was a masterclass in luxury service.Anthony stepped in and went completely above and beyond. Understanding the unique nature of my vehicle, he managed to have the bumper cover completely replaced within just an hour. His communication, speed, and standard of care completely exceeded all luxury standards.Accidents happen, but true luxury service is defined by how a business responds to them. Anthony and his team turned a potential nightmare into a seamless, flawless experience. Thank you, Anthony, for your exceptional customer service! More

Service is great from beginning at drop off to the end when I picked up my car. when I picked up my car. More

I had a great experience with the service at Mercedes-Benz of South Austin. My advisor, Imad, was very helpful, professional, and made the whole process smooth and easy. Thank you for the great Mercedes-Benz of South Austin. My advisor, Imad, was very helpful, professional, and made the whole process smooth and easy. Thank you for the great service! More

Service experience was quite poor for any nicer dealer brand, let alone a Mercedes franchise - not worth recounting it. brand, let alone a Mercedes franchise - not worth recounting it. More

First thing, when giving them my key, Do Not work on it, until you tell me in detail what repairs are needed/cost. Went ahead/charged me, Without my Consent!!! until you tell me in detail what repairs are needed/cost. Went ahead/charged me, Without my Consent!!! More

Slader and Richey were very helpful in helping me to navigate the repair process with MBUSA. navigate the repair process with MBUSA. More

Slader was so helpful, did a great job of keeping me informed regarding the repairs on my vehicle. I appreciated the video of the inspection and the honesty about what would and wouldn’t be the best cou informed regarding the repairs on my vehicle. I appreciated the video of the inspection and the honesty about what would and wouldn’t be the best course of action. It was my first experience at Mercedes of South Austin and I was very impressed. More

I was attended to promptly, responsibly, and efficiently. The staff is highly professional, helpful, and well-trained in customer service. The staff is highly professional, helpful, and well-trained in customer service. More

We had a fantastic experience at Mercedes Benz at South Austin. The team - Tamarcus, Timothy, Josh and Lily were knowledgeable of their job , friendly and answered all our questions. We were impressed by Austin. The team - Tamarcus, Timothy, Josh and Lily were knowledgeable of their job , friendly and answered all our questions. We were impressed by the team's dedication to customer satisfaction. From the test drive to the final paperwork the process was seamless. We highly would recommend this dealership to anyone looking for a new vehicle. More