Mercedes-Benz of South Austin

Very courteous and respectful and is always a blast to deal with the sales and service counter deal with the sales and service counter More

As soon as I drove in there was someone there to greet me. My agent was very nice and explained everything and asked if I had any questions. Was able to get some work done while I waited. My only issue wa me. My agent was very nice and explained everything and asked if I had any questions. Was able to get some work done while I waited. My only issue was that I was wanting to purchase a hat but there was no one there to help in the area. More

Service A appointment 9:00 AM, did not get car back till after 2:00 PM. I was told service would take 2-3 hours. after 2:00 PM. I was told service would take 2-3 hours. More

I had a very good experience at this dealership. Kirby, the salesperson,was able to answer every question and was very helpful to me in the process of choosing a vehicle. The finance person, Carrie, Kirby, the salesperson,was able to answer every question and was very helpful to me in the process of choosing a vehicle. The finance person, Carrie, made finalizing the deal pretty seamless. Henny, the sales manager was a big part of the process as well and presented a very fair deal. More

Katie provided excellent customer service! She was kind, professional and kept me informed. Thank you She was kind, professional and kept me informed. Thank you More

First time at this dealership and very impressed with professionalism of service and sales teams. Anthony was terrific to work with, from scheduling to explanation of service and returning my car nice a professionalism of service and sales teams. Anthony was terrific to work with, from scheduling to explanation of service and returning my car nice and clean. I also got a chance to speak to the sales team (Zack and Mike). Professional, responsive and great follow up! More

Great very personal service, good coffee and super clean facility. The 15 word minimum review however is b.s. facility. The 15 word minimum review however is b.s. More

Incredible service. The service manager was able to resolve a 2 year repair issue in a matter of weeks. Updates were provided daily and inquiries were always responded t The service manager was able to resolve a 2 year repair issue in a matter of weeks. Updates were provided daily and inquiries were always responded to within hours if not immediately. I would highly recommend this dealer. Customer satisfaction is a priority. More

HORRIBLE, HORRENDOUS ,ABSOLUTE WORST car buying experience I have ever had . DO NOT under any circumstances buy a vehicle from these people. I was initially very pleased buying the car was easy and experience I have ever had . DO NOT under any circumstances buy a vehicle from these people. I was initially very pleased buying the car was easy and they were very good at getting you into the vehicle, the problems started when i started having issues with the vehicle about 3 weeks after purchase . On the first cold day we realized the heat did not work so I contacted the sales person Edgar who was absolutely NO help at all after the “ “ reach out if you need anything “ xx texts and email when I did reach out I was promptly told to contact service or management . No lt even the slightest attempt to help, Rude and unprofessional ! I made an appointment and brought it in , the service advisor initially told me they don’t service this make vehicle when I told him I bought it here a few week ago he changed his reply and said they would have the vehicle looked at . This is where it got bad . Initially they said I’d have to bring it a different dealership as they don’t have techs certified in Audi repair , then they changed their answer to well we will have a tech look and see if they could repair the heat by flushing it out . They must have forgot to tell the tech that I purchased the vehicle there because he came with a long and expensive list of repairs including leaking rear main seal and other engine oil leaks , with needed repairs cost 12,000 $ yes 12,000$ !!! I then tried to get them to assume responsibility for these repairs as they were not disclosed at time of purchase , he again passed the buck to management so i reached out to them and they were resistant and unresponsive, just getting in contact with them became impossible, I made numerous phone calls , emails , all met with not response so I had to go to the center and was told they would see what they could do and would contact me shortly , this never happened, again my calls were never returned , I made attempts to contact sales manager general sales manager and general manager and ALL of the ignored my calls and emails , long story short I had to bring it to another dealership and they inspected the vehicle and verified it did need repairs including leaking seal but the cost was closer to 6000$ half of what Mercedes had claimed the car needed ! AUDI SOUTH AUSTIN was AMAZING !!’ They furnished me a loaner vehicle , attempted warranty claim for repairs however warranty would NOT COVER REPAIRS BECAUSE ISSUES WERE PRESENT BEFORE WARRANTY CONTRACT WAS PURCHASED!! In other words they sold it that way ! After alot of back and forth 20 phone calls and emails the service manager at Mercedes agreed they would repair just the heater core and nothing else . I bought this vehicle in November and it’s still at Mercedes south Austin . I was told my the service manager hey you bought a used car and that’s what you get !! Every single person I had the misfortune of dealing with at this place had a complete lack of integrity!! They give car salesman the bad reputation they have , even after all this and not being able to drive the vehicle they refused to furnish me loaner , I was told their loaners are reserved for Mercedes buyers !! So I had to rent a vehicle !! I would strongly discourage anyone from buying anything from these people , Not only will I never buy another vehicle from GROUP1 auto I will strongly discourage anyone I know from buying a vehicle from them and will make an effort to warn anyone considering buying a vehicle from the to shop elsewhere. Audi south Austin was super helpful and they could teach Mercedes a thing or two about customer service More

Jose is very friendly, professional, understanding and very helpful. He knows exactly what I need. very helpful. He knows exactly what I need. More