Mercedes-Benz of South Bay

Enrique CARVAJAL is a reliable friend of mine who I previously purchased 2 cars from him. I follow Enrique because he shows an old-school approach to selling cars. he’s professional, honest, and trustw previously purchased 2 cars from him. I follow Enrique because he shows an old-school approach to selling cars. he’s professional, honest, and trustworthy. Enrique shows you exactly what you’re dealing with when you purchase a car. A few days after my purchase, Enrique followed up with a phone call to see if everything was OK. Enrique Carvajal has a rare quality in truly caring about his clients and having experience and knowledge about his job. Enrique has a following of clients and I’m proud to be one of them. More

They gave me exactly what I was looking for on my trade in. The best hassle free experience I’ve had with a car dealer. in. The best hassle free experience I’ve had with a car dealer. More

Karnel Drake was great. Very easy purchase experience. No haggling and fair pricing. He was wonderful explaining all the cars features also. Very easy purchase experience. No haggling and fair pricing. He was wonderful explaining all the cars features also. More

I chose a Mercedes-Benz dealership hoping for an elevated experience that would stand apart from the average car lot. Unfortunately, they lived up to every negative stereotype of traditional used car salesme experience that would stand apart from the average car lot. Unfortunately, they lived up to every negative stereotype of traditional used car salesmen. The issues started before I even walked through the door. I used their website for a trade-in valuation and was immediately spammed with phone calls urging me to come in. The irony of their aggressiveness to get me into the building became clear once the paperwork was signed and they completely vanished. The purchasing process itself was painfully slow, but that was nothing compared to the post-sale nightmare. As I was finally preparing to drive off, they pointed out that the rear light was cracked. They guaranteed me—both orally in front of a witness and explicitly via text message—that they would cover the cost of the replacement. When I took the car to a Tesla shop to get the light fixed, the technicians uncovered a laundry list of expired items and necessary repairs that the dealership completely failed to disclose. When confronted, the dealership repeatedly pleaded ignorance to Tesla's technology, claiming their own technicians "can't work on them." That is completely unacceptable. If you are going to sell vehicles from other brands, you have a baseline responsibility to properly inspect them and provide full transparency to the customer. I ended up spending over $1,000 on repairs on day one. Trying to just move on with my life, I only asked the dealership to reimburse approximately $500 for the cracked light they explicitly promised to pay for. For months, I have been given nothing but excuses, empty promises that a check is on the way, and constant runarounds. I still haven't received a single dime. To top it all off, they completely botched my paperwork. I never received my registration and had to spend hours handling the DMV myself to fix their incompetence, wasting even more of my time. I strongly suspect my treatment was due to my age, as I highly doubt they would treat an older client with this level of disrespect and dismissiveness. Regardless of who you are, do NOT buy a vehicle from this dealership—and ESPECIALLY avoid them if you are looking for a Tesla, because they have absolutely no idea how to handle them or support the customer post-sale. More

It's my first time riding it, but the ride quality is great and I like everything about it. The lighting in the car can be changed to any desired color, and the map is also well-designed, making it a gre great and I like everything about it. The lighting in the car can be changed to any desired color, and the map is also well-designed, making it a great addition. More

Friendly staff upon arrival with a smile. Once I spoke with my advisor, I really felt like I was in good hands. Once I spoke with my advisor, I really felt like I was in good hands. More

The service advisor very professions! !! Respectful, kind, and listening to the concerns that I did have. 100 percent recommend!!!! The manager extremely professional and both of them real !! Respectful, kind, and listening to the concerns that I did have. 100 percent recommend!!!! The manager extremely professional and both of them really car for customers!!!!! Thank you and god bless you!!! More

The customer service Great customer service and received top notch personalized communication. LINDA IS GREAT !!!! exceptional, and the personalized communication received was of the highest caliber. top notch personalized communication. LINDA IS GREAT !!!! exceptional, and the personalized communication received was of the highest caliber. More