Mercedes-Benz of South Bay

I chose a Mercedes-Benz dealership hoping for an elevated experience that would stand apart from the average car lot. Unfortunately, they lived up to every negative stereotype of traditional used car salesme experience that would stand apart from the average car lot. Unfortunately, they lived up to every negative stereotype of traditional used car salesmen. The issues started before I even walked through the door. I used their website for a trade-in valuation and was immediately spammed with phone calls urging me to come in. The irony of their aggressiveness to get me into the building became clear once the paperwork was signed and they completely vanished. The purchasing process itself was painfully slow, but that was nothing compared to the post-sale nightmare. As I was finally preparing to drive off, they pointed out that the rear light was cracked. They guaranteed me—both orally in front of a witness and explicitly via text message—that they would cover the cost of the replacement. When I took the car to a Tesla shop to get the light fixed, the technicians uncovered a laundry list of expired items and necessary repairs that the dealership completely failed to disclose. When confronted, the dealership repeatedly pleaded ignorance to Tesla's technology, claiming their own technicians "can't work on them." That is completely unacceptable. If you are going to sell vehicles from other brands, you have a baseline responsibility to properly inspect them and provide full transparency to the customer. I ended up spending over $1,000 on repairs on day one. Trying to just move on with my life, I only asked the dealership to reimburse approximately $500 for the cracked light they explicitly promised to pay for. For months, I have been given nothing but excuses, empty promises that a check is on the way, and constant runarounds. I still haven't received a single dime. To top it all off, they completely botched my paperwork. I never received my registration and had to spend hours handling the DMV myself to fix their incompetence, wasting even more of my time. I strongly suspect my treatment was due to my age, as I highly doubt they would treat an older client with this level of disrespect and dismissiveness. Regardless of who you are, do NOT buy a vehicle from this dealership—and ESPECIALLY avoid them if you are looking for a Tesla, because they have absolutely no idea how to handle them or support the customer post-sale. More

It's my first time riding it, but the ride quality is great and I like everything about it. The lighting in the car can be changed to any desired color, and the map is also well-designed, making it a gre great and I like everything about it. The lighting in the car can be changed to any desired color, and the map is also well-designed, making it a great addition. More

I purchased a used 2019 E450 from here last January 2025, the sales experience was great with Julian, the finance experience is not so great and still waiting on a refund/credit because they sold me the car the sales experience was great with Julian, the finance experience is not so great and still waiting on a refund/credit because they sold me the car stating it was certified preowned but it was not. Therefore, the service agreement I paid for with Tom Hulahan was not accepted by Mercedes Benz because the car is not CPO, therefore I was due a refund of $4800 and it was suppose to be credited. It has taken multiple emails and phone calls to finally get Tom Hulahan to process the refund and another 5-6 months to get a partial refund of $3300, they still owe me approximately $1400, which I am still waiting on a year later after purchasing the car. I have spoken to Hector Morales, the general manager, Sean Shah, the CFS Director, and other folks in the Finance department who has promised to resolve this matter and still getting no where. . I should have filed complaints with the CA State’s Attorney General, DMV, and the BBB, as selling a non-transferable warranty or misleading you about COP (Certified Pre-Owned) status which constitutes auto fraud, and still may. Buyer beware! More