Mercedes-Benz of South Bay

If you want a new car Mercedes of South Bay is where to go ask for Julian for a seamless process awesome person go ask for Julian for a seamless process awesome person More

Very friendly and inviting. No pressure. The staff were always happy to see me return. No pressure. The staff were always happy to see me return. More

I am writing to formally express my dissatisfaction with the unacceptable and unprofessional experience I encountered during my recent service visit. I had a confirmed 7:00 a.m. appointment for my 2023 Merc the unacceptable and unprofessional experience I encountered during my recent service visit. I had a confirmed 7:00 a.m. appointment for my 2023 Mercedes-Benz E-450, yet upon arrival, Service Advisor Emily Solis did not come out to assist me and instead sent Babak. When I asked that the issue at least be diagnosed to understand the cause of the warning lights, Babak then went back inside and brought Emily out. I was then informed that the dealership could not take my vehicle in and that it would take a minimum of four days just to diagnose the problem. I was further told that the service department was already four days behind, and several other customers were visibly upset for similar reasons. If the service department is already this far behind, appointments should not be made simply to appear fully booked or increase traffic. That practice is misleading, inconsiderate, and reflects poorly on the integrity of the dealership. Scheduling customers with no real intent or capacity to service their vehicles on time is an abuse of customer trust and a complete disregard for people’s time. To make matters worse, my appointment was canceled without my knowledge or consent—an action that appears intended to erase any record of my visit and prevent me from submitting feedback through the official Mercedes-Benz survey system. This is completely unacceptable and unethical. I made the effort to arrive early in good faith for a scheduled appointment, only to be met with disorganization, dishonesty, and a lack of accountability. I expect Mercedes-Benz to take this matter seriously, investigate this behavior, and ensure customers are treated with the professionalism and respect that the brand promises. More

I always go to this dealership because of my service advisor…Amilcar. I trust him to tell me which service is really important to do. He is a “no pressure” kind of guy…and makes me feel that he too is advisor…Amilcar. I trust him to tell me which service is really important to do. He is a “no pressure” kind of guy…and makes me feel that he too is concerned about my cost. I love Mbenx and how comfortable the ride is…but the cost to maintain it is not cheap. More

I like this dealership, close to me & professional team. Thank you all Specially Mr. Perri & Miss Linda Thank you guys Thank you all Specially Mr. Perri & Miss Linda Thank you guys More

Everyone in the dealership from the time we walked in the door until we left were very kind and accommodating. door until we left were very kind and accommodating. More

they sold me a car knowingly that was not safe or they lied about the 160 point inspection lied about the 160 point inspection More

Mina Bekhit was great to work with and really went above and beyond to secure my desired car and ensure top quality. He also kept me well informed along the way about timing and next steps. It was a pleasur and beyond to secure my desired car and ensure top quality. He also kept me well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him. More

The dearlershio is convenient and clean customer friendly, and my adviser is verybprofessional and helpful. friendly, and my adviser is verybprofessional and helpful. More

The salesperson, Dorsa, was very helpful in choosing the right car for me. The process for final sale was handled smoothly by Tom. After the purchase, when a problem occurred, Babak in the service departmen right car for me. The process for final sale was handled smoothly by Tom. After the purchase, when a problem occurred, Babak in the service department organized the transaction swiftly and handed me the key to a loaner vehicle. The technicians in the back shop were spot on with diagnosis and correcting the issue in a timely manner. A Bravo Zulu (high praise) to all. More