Mercedes-Benz of South Bay

My visit was THE WORST I have EVER experienced in working with a service department/mechanic in 40 years of owning any vehicle. Natalie Duncan and Steve(Service Director) wanted to sell me bandaids to treat with a service department/mechanic in 40 years of owning any vehicle. Natalie Duncan and Steve(Service Director) wanted to sell me bandaids to treat symptoms the technician observed...not the actual problem. The reason I brought my vehicle to the dealer was that my engine light stayed on. As soon as I saw the light, called the dealer for an appt. I specifically made the appt to meet with Pablo and also requested to receive a loaner vehicle. Arriving 10 minutes before my scheduled appt, a service worker checked me in and messaged Pablo. Pablo was not there. I asked the man to assign me to work with anyone except Natalie Duncan. Five minutes later, Natalie Duncan appeared next to my driver's side of my car. I told her why I brought my vehicle in to the dealer. I told her my car was diagnosed by my local mechanic where I have oil changed. He said the O2 sensors were causing the engine light to stay on. In addition, he said he could change the sensors, but he said an oil leak causing oil to leak on sensors needed to be addressed first. He said he could replace the sensors. However, the oil leak would cause the sensors to fail again. Therefore, he recommended I keep my appt with the dealer. She checked in my car. I asked where was my loaner. She said a loaner was not available to me and that either the dealer would give me ride home or I would have to wait for up to two hours for a diagnosis. I waited at the dealership. After two hours, Natalie sent me a text. She knew I was in the dealership and chose not to talk to me face to face. Her text referred to a laundry list estimate she prepared in November of 2022 of parts which were "contaminated" by oil in November and she recommended replacing all parts listed. (This list was prepared while the dealer replaced the alternator in my car.) She insisted her recommendation was correct. The $7800+ estimate provided no cause as to where oil was leaking from....only parts contaminated. I immediately asked her where is the oil coming from? She TEXTED " vacuum hose in back of engine and cam plugs. The cam plugs is an internal leak contaminating the engine harness, several sensors and the motor electronics control unit. The vacuum hose would not affect the internal leak." However, the estimate never listed replacing cam plugs and/or vacuum hose. As soon as I received this TEXT, I went immediately to Steve(Service Director). Steve sarcastically asked me if I self diagnosed my car. When I shared the information I stated above about my local mechanic, Steve sat back in his chair and picked up the phone messaging Natalie to come to his office. He told her that her list was incorrect and that her summation was not at all possible. He asked her to talk with the tech again and revise the estimate. She did. It never addressed the oil leak problem. After 4 1/2 hours being in the dealer and now having my son stranded waiting for me to pick him up, I needed to leave the dealer asap. Natalie became curt and unfriendly. She provided a revised estimate, not dealing with the actual oil leak...only cleaning parts which had been "contaminated by oil". I paid for the inspection and left to pick up my son. I took my car to a reputable Mercedes mechanic and asked for a second opinion. After complete inspection, the mechanic provided information as to where the oil was leaking. The mechanic stated the camp plugs were absolutely okay. All parts that were "contaminated" by oil were cleaned. The part causing the oil leak was replaced. The car was retested for oil leaks. Again no oil leaking from Cam plugs. Engine harness, several sensors and the motor electronics control unit did not need to be replaced after all as Natalie Duncan insisted in her bandaid estimate. The $7800+ bandaid estimate was absolutely incorrect. The dealer should be ashamed for treating any customer with such disregard. More

I have been leasing and buying cars here for 30 years. This dealership never disappoints. I highly recommend them. This dealership never disappoints. I highly recommend them. More

Excellent service from everyone at this dealership also they had my car washed, nice added touch. they had my car washed, nice added touch. More

yearly service was fine. Issue was I was told that loaner was available and made appointment for evening dropoff. At dropoff, found out no loaner available and had to re-sche Issue was I was told that loaner was available and made appointment for evening dropoff. At dropoff, found out no loaner available and had to re-schedule for day & wait, Having a Lyft home for a couple of hour turnaround didn't make any sense. Further, at initial schedule call, response was that my regular service advisor was unavailable, so had to have a different one. At the subsequent service appointment, my regular service advisor was available! So, while service was fine, communication from call-in line was poor and out of touch. . More

Awesome 👏🏽 I love my new car and the people were so helpful and informative would buy again in the future. helpful and informative would buy again in the future. More

Salesman was helpful and attentive. All texts were answered immediately. Car was in great condition. All texts were answered immediately. Car was in great condition. More

Excellent service from salesman to manager . South Bay is the best Mercedes dealer .. Thank you for all your help and getting me into the car I so desired . South Bay is the best Mercedes dealer .. Thank you for all your help and getting me into the car I so desired . More

This dealership was organized and clean. Everyone was friendly and attentive. I only attend this dealership. Everyone was friendly and attentive. I only attend this dealership. More

I am very happy with my recent lease of CLA 250 Mercedes. I worked with.Paula and Mar and an additional finance, lady, and they all work together to give me exactly what I wanted. I had gone to two other Mer I worked with.Paula and Mar and an additional finance, lady, and they all work together to give me exactly what I wanted. I had gone to two other Mercedes dealerships and this is the one I decided to work with. Paula was very patient with me with no high pressure sales and he even returned my rental car for me later he showed me all there gadgets in the car and I highly recommend him the sales person to work with. More

Excellent location . .staff VERY HELPFUL … the sales person as well as the manager was very helpful in my decision making … they DID NOT pressure me to make a decision. T .staff VERY HELPFUL … the sales person as well as the manager was very helpful in my decision making … they DID NOT pressure me to make a decision. They were very patient with me. More