Mercedes-Benz of South Bay

We have had excellent buying and service experiences. A shout out to Frank on service. A shout out to Frank on service. More

My service advisor Cesar Gutierrez was very helpful. Outstanding customer service. He was very effective communicating and answering all my questions since it was my first time servicing my car there. Outstanding customer service. He was very effective communicating and answering all my questions since it was my first time servicing my car there. My car feels like new. Extremely satisfied to say the least. More

Emily was great on time and work extra had to get me a loaner. Outstanding loaner. Outstanding More

My experience was very smooth. Agent and the finance department was very accommodating during the process of my purchase. Agent and the finance department was very accommodating during the process of my purchase. More

Damaged My Vehicle In Service Department And Will Not Take Responsibility. Rude Customer Service From All Involved Take Responsibility. Rude Customer Service From All Involved More

Linda, our service manager, was attentive, quick to respond, and all with a smile! They diafnosed, repaired and got our car back to us in record time. Great job! respond, and all with a smile! They diafnosed, repaired and got our car back to us in record time. Great job! More

Always able to reach out to my service advisor and she always assist with issues or concerns. always assist with issues or concerns. More

Great service work from the time that I arrived until the time that I left. time that I left. More

Overall AWFUL service experience from start to end. Service Advisor Linda honored my appointment 20 minutes late with rudeness, carelessness, lack of interest and a rush. I inquired about the the B-Ser Service Advisor Linda honored my appointment 20 minutes late with rudeness, carelessness, lack of interest and a rush. I inquired about the the B-Service with some basic questions and she replied "I don't know?" with a passive laugh and smile. After the passing of several hours I located my vehicle which was already serviced and done but was not told my vehicle was ready if I had not inquired. Linda then shared the "major problems" my vehicle had. Apparently my struts were leaking and a complete strut replacement was recommend, she showed me "photos" she apparently took on her phone which I doubt were from my vehicle, she said I had MAJOR leaking, I saw no leak on photos and asked which struts she was showing me, front/back/left/right and again "I don't know" with a giggle. Aside of other "problems" found on my vehicle I had inquired if she can contact my Extended Warranty insurance to discuss repairs, she responded "they're PROBABLY CLOSED." Disappointed with POOR quality of care and service Linda told me she would contact me Monday morning after talking to Extended Warranty regarding repair coverage, did not hear back Monday so I decided to call her back late Tuesday afternoon and she said "Oh yeah, I called them Monday morning but you need to bring your car back in to get an answer on repair coverage." Why could she not share this on my Saturday appointment? I mentioned I live 1.5 hours away and driving back and forth because her CARELESSNESS was extremely inconvenient. Discouraging experience from returning back to get service at MB South Bay. Between BABY SITTING my assigned service advisor and being told "I don't know" or "Probably" on basic service questions and PAYING for this POOR service makes it clear this is the wrong place to get HONEST and RELIABLE service with basic courtesy clients deserve. More