Mercedes-Benz of South Bay

Naomi has amazing customer service there was a problem with my car and she right away let me know to not worry that she would take care of it. I’m very happy with her work and customer service. with my car and she right away let me know to not worry that she would take care of it. I’m very happy with her work and customer service. More

Caesar took charge and fixed a minor problem without an appointment in less than one hour. Great service appointment in less than one hour. Great service More

My associate Pablo was amazing. He got to me quickly and followed through on everything via text. He called my insurance company and got them to pay for my repair quickly. He also g He got to me quickly and followed through on everything via text. He called my insurance company and got them to pay for my repair quickly. He also gave me a new key battery. Excellent service. More

Customers are we taken care of from the moment they arrive to the moment they are exiting the door . Frank is my service advisor he was very nice and helpful walk me to my car after all the paper work arrive to the moment they are exiting the door . Frank is my service advisor he was very nice and helpful walk me to my car after all the paper work was done . He service my suv and got me my quote for the windshield and for my car . More

Poor service. .. Lack of communication. Frustrating phone system that makes it difficult to talk to a real person .. Lack of communication. Frustrating phone system that makes it difficult to talk to a real person More

I got excellent service. Sonia took the time to understand the issue that I had with the driver door. She provided a very understandable explanation of what was potentially Sonia took the time to understand the issue that I had with the driver door. She provided a very understandable explanation of what was potentially broke. She was correct which gave me confidence that I came to the right place for service. More

I have a great experience when bringing my car in for service. I've worked with Brad Parker for years and he's the best! service. I've worked with Brad Parker for years and he's the best! More

I’m impressed by the stuff at this place, Sonia it’s been such an awesome person, I brought my car for service and it was ready right at the time that she said that it would be ready, they called me a Lyft a such an awesome person, I brought my car for service and it was ready right at the time that she said that it would be ready, they called me a Lyft and also they send me a Lyft to pick me up when my car was ready. More

Luke was excellent salesperson and review the manual and how to set up information with me after I purchased the car. Thank you, Luke for take care of my trade in. Mary Kobayashi how to set up information with me after I purchased the car. Thank you, Luke for take care of my trade in. Mary Kobayashi More

Outstanding service overall. Very efficient and professional service visit. Customer service representative Frank was available at the appointment time, took the time to listen Very efficient and professional service visit. Customer service representative Frank was available at the appointment time, took the time to listen to my comments about the car, and inspected the issues himself. Frank took the time to explain the tasks included in the scheduled maintenance, and to explain other things about the condition of the car to help me make decisions regarding the proposed scope of work. Mercedes-Benz of South Bay had a loaner vehicle available for me while my car was serviced. Frank kept me posted with the status of the work being done, and was there when I picked up the car to provide an update about the service and to answer any questions. Frank even scheduled the next service appointment for me. More