Mercedes-Benz of South Bay

EVERYONE at this dealership is extremely courteous, helpful, and knowledgeable. I'm lucky to have leased my car from Mercedes Benz. Frank is terrific and knows his stuff! helpful, and knowledgeable. I'm lucky to have leased my car from Mercedes Benz. Frank is terrific and knows his stuff! More

Out standing customer service my issue was resolved, I like how you value each and every Costomer. Have been to many car dealerships nothing like Mercedes Benz. Keep up the good work. like how you value each and every Costomer. Have been to many car dealerships nothing like Mercedes Benz. Keep up the good work. More

Timely support, ease of loan car, all complete, clean and ready when I arrived to collect. Total time for me in the dealership was no more than 15 minutes total (drop-off and collect) and I think I was helpe ready when I arrived to collect. Total time for me in the dealership was no more than 15 minutes total (drop-off and collect) and I think I was helped by Natalie who was awesome More

When arriving at the dealership for service, I waited approximately 30 minutes for ANY service advisor to acknowledge my presence. After being seen, I told them I would like to have the car serviced and approximately 30 minutes for ANY service advisor to acknowledge my presence. After being seen, I told them I would like to have the car serviced and fix a noise in the steering column. I did not hear from anyone about the status of the car, etc. for 2 days. I called in and left a message requesting a call back. I received one call 3 days later saying the car was ready. When I ultimately arrived to pick it up, up to that point I still had no service advisor call me directly or text either, for that matter, saying, hey, this is what we found, etc. So at the pickup window, I asked if someone could explain the services which had been done. They did the steering column but NOT the service. I had to leave the dealership AGAIN without my car for another day. I was on the fence about getting another Mercedes after my lease is soon to be up with this car. I got my answer. More

Big shout out to Wil Silva and his Sales Associate Edward Bacilio! They helped my Spouse and I with the purchase of her new Mercedes GLC 300. I worked with Wil on the price and financing (he is the General Bacilio! They helped my Spouse and I with the purchase of her new Mercedes GLC 300. I worked with Wil on the price and financing (he is the General Sales Manager) and he was extremely upfront and easy to work with. He had Edward Bacilio drive the GLC to me all the way out here in OC and pick up our trade. Edward was very professional and knowledgeable of the SUV. It's nice to have a Sales Person who is respectful and clean cut! He was on time when he got here and had all the paperwork ready in a neat order to be signed. Can't say enough for both of these guys GREAT service. I highly recommend that you work with them! More

The sales Monika is very bad and not responsive, Bad Dealership to deal with, never recommended and better stay away from it because they will screw you up ! Dealership to deal with, never recommended and better stay away from it because they will screw you up ! More

Worst Dealership ever been too I will recommend anyone buying a used car here to look away. Recently bought an 09 Audi R8 from this dealership sales person was Sam Sourial nice guy at the beginning but cl buying a used car here to look away. Recently bought an 09 Audi R8 from this dealership sales person was Sam Sourial nice guy at the beginning but clearly doesn’t care about the customer as soon as he sells a car took my hard earned money 27k downpayment and the car started having problems less than a week from purchase I called him and let him know about these certain concerns I had about the car. He said the car had been gone through and not to worry it is a great car and to keep driving it so I can get use to it. Well turns out the car needs repairs worth about 15k after I took it to a local Audi dealership since Sam was no type of help. I called him and told him why was I sold a vehicle that needed repair. His only answer was I’m a sales guy not mechanic so why did he keep telling me the car was fine just after a few days owning it again the R8 is a completely new car to me and have no knowledge of it made it seem as if I was just over reacting to any little thing. Called multiple times and received no type of help from anyone it is really upsetting how they have turned my dream car into a nightmare. If I have to take this 78K loss to save other people their hard earned money then so be it because apparently there’s nothing that they can do for me again I repeat I haven’t owned this car for 2 weeks and repairs are at 15k so far now the car began to misfire so repair cost will keep adding on. Mercedes Benz Of South Bay should be ashamed for having these type of people working for them who steal hard earned money from customers like me. More