Mercedes-Benz of South Bay

My car lease was ending, i have been search the right car for myself for a very long time. By coincidence, i was visiting one of my friends in Torrance, who has just purchased a new Mercedes from Alex. Well, for myself for a very long time. By coincidence, i was visiting one of my friends in Torrance, who has just purchased a new Mercedes from Alex. Well, my friend called Alex & set appointment for me. I went there, Alex opened my car door, he is a very nice gentleman. The whole process was so easy & he answered all questions so professional...i am so happy with my new C class, i just want to say thank you Alex, you been very helpful. I highly recommend this store! More

This dealership is now AutoNation. The new car sales is run like a used car lot. High pressure sleazy salesmen try to be friendly with you until you've paid for the car. Then they ignore you. After my p run like a used car lot. High pressure sleazy salesmen try to be friendly with you until you've paid for the car. Then they ignore you. After my purchase, there were 2 minor problems I encountered: 1. The car was titled under the wrong name. When I signed the papers, they promised to fix it right away. One month passed and they did nothing. I went in and was told that nobody knows now to change it and that it has to be sent "upstairs". Another month passed and they denied every speaking to me about it. 2. The car was missing remotes for the entertainment system along with the media connector. Since the salesman wasn't in, I spoke with one of the managers. First he told me that maybe the car doesn't come with remotes and that I need to purchase the media connector separately. Expecting resistance from this sleazy place, I had done my homework and already know that my car is supposed to come with it. I told him that was BS and made him look it up. As he was looking it up, he told me that I bought my car for an outrageously low price and that they have a new model year out now. I told him that was more BS: I purchased the car as a NEW car, whether there was a new model year or not and that I expect to receive everything that comes with my new car. After 30 minutes of haggling, he agreed to give me the missing parts. The old employees AutoNation kept on from when the dealership was a real Mercedes dealer told me that conditions are terrible there. The emphasis is on sales and there is no regard for customer service. They're operating on minimum staff. Stay away. More

I bought a car last year from this dealer, process was easy and price was okay. I came in a couple times for services for that car and worked with Paul, who was great. Back in March, I bought another easy and price was okay. I came in a couple times for services for that car and worked with Paul, who was great. Back in March, I bought another car worth over $110k at another dealership because Suoth Bay didn't have any of the models that I wanted in inventory. A few weeks later, I got in an accident and the car has been stuck at the body shop for a little over four months now. The body work was done with the car, so the body shop sent my car to South Bay last Friday to check for codes, alignment, and overall inspection. Called in Monday morning and was told John Steach at service was taking care of my car, told me that it would be done in a day. Called in Tuesday several times, John wasn't at his desk. I stopped by the dealership in the afternoon to speak to John, and he wasn't at his desk. I asked the guy next to John's desk where he was, and he called John that I was here to see him. John was over at someone else's desk chatting, gave me a look, and went on to chat again for a minute. He finally came over and told me that the car would take a couple more days due to some other problems, which was fine. I said thanks and keep me updated, went for a cup of coffee, and came back to ask John where my car was because I just wanted to "see" my car. Then John started giving me a look and asked me why I wanted to see my car. I asked if I can't even see my car, then he asked me WHY again. He tells me technically this car ISN'T MINE, it belongs to the body shop because they brought it in. I stare at him for a second and ask, seriously? If I want to "see" my car, he tells me he'll have to get confirmation from the body shop to give me permission to see my car. Is this guy joking me? I buy a $110k+ car, drive it for 3 weeks and get in an accident, didn't drive it for over four months now, I just want to see my car and he tells me that it's not mine and I need permission from the body shop? I couldn't believe this guy wouldn't let me see my car and I didn't really know what to say. I stood there and stared at him and he tells me stop giving him attitude. He again tells me that the car is not mine, it's the body shop's, and asks why I need to see my car. What kind of service advisor won't let his client see his car? I understand that dealerships are independent businesses from Mercedes, but I've never seen such poor customer service from a luxury auto dealer. These little things do so much damage to the brand image. Over the past 2 years, I leased two Mercedes and bought one Lexus. I am never buying from South Bay again, especially after knowing that the service department is horrible. More

You can remodel your dealership but your customer service still sucks. My opinion is not just on one person but as a dealership as a whole. You walk into the showroom and instead of a warm friendly welcome t still sucks. My opinion is not just on one person but as a dealership as a whole. You walk into the showroom and instead of a warm friendly welcome there is a sense of awkwardness. Everyone stares at you not knowing if you are already claimed by a salesperson. A greeting would be nice or the polite thing to do. None of the employees smile. A smile gets you very far in life. They take forever to do things. There is no lounge area for the sales department. You can get seats in the service area, but it's more casual bar type seating. They obviously don't want to make you feel comfortable or stay long (even though they make you wait forever). I told them exactly what I wanted and they said it was taking a long time or they were backed up and I didn't want to wait another 20 mins so I left and told them to call me when they figure it out. I got a call the next day. I returned their phone call and he was with a customer. I never felt they took me seriously, that they wanted my business, or that they ever made me a priority. This dealership service as a whole is on the same level as a Toyota. Lets just say I took my business elsewhere, where I was acknowledged and appreciated as a valuable customer. More

Upon rating this dealership I was contacted by the Service & Parts Director Brian Aghajani whom not only discussed this experience with me but sencerly apologized for the whole situation. Brian assure Service & Parts Director Brian Aghajani whom not only discussed this experience with me but sencerly apologized for the whole situation. Brian assured me he would meet with the staff and address the issue that unfolded. He was awesome! Thank you Brian . More

You may be better off at Joe's used car lot at the corner. It's a dark spot on the otherwise shiney star of the best car ever made. In spite of the credit information and income given to the dealers corner. It's a dark spot on the otherwise shiney star of the best car ever made. In spite of the credit information and income given to the dealership and in spite of the promises made on the phone. They changed thier story a couple of times. ci One of them being " Our sales manager was not awar of the fact that our banks do not offer certain finaning programs on certain model and year cars" That is interesting to know that the sales manger does not know that information or conviniently forgot the information for a few minutes. 3.5 hours in the dealership to buy a car. Unheared of, I bought my last car there in around 20 minutes. More

We got reponse from Al Sterling. He was very nice and patient with all our questions. He was very honest and got us the GL 450 that we wanted without trying to sell us something else. We will recommend t patient with all our questions. He was very honest and got us the GL 450 that we wanted without trying to sell us something else. We will recommend this dealership and Al to our friends and family. More

Here are some things that totally won my heart and would have me recommend and send referrals to MB SouthBay (and specifically to seek David Guerra as a key contact): 1) Authentic care to customer needs have me recommend and send referrals to MB SouthBay (and specifically to seek David Guerra as a key contact): 1) Authentic care to customer needs Other dealers I contacted (e.g. Fletcher Jones) wouldn't address bottom line questions like pricing but tried to get me to meet ("VIP appointment") with them. After all, I wanted someone to answer the questions I cared about and not use them as leverage to spin off a "sales pitch". David was straight as an arrow, told me what he can do, what he cannot and REALLY LISTENED to what I was looking for, what my available resources were and tried to figure out the optimal solution within his means. 2) To the point As per the above - no spinning conversations - quick & fast handling allowed me to be "in & out" fast 3) Soft sales approach As I could expect I was offered more options but all with a very respectful treatment where "no means no" and there was no attempt to push and convince. 4) Service These guys over there know what they're doing. They mean to give you great service, personal experience but without too many "bells and whistles" (which usually gets me worried as the customer usually pays the dealer's overhead involved in a "red carpet" style facilities & procedures...) More

as much as I hated to deal with the representatives because they were so rude I put up b/c I liked the car they had. when I test drove the car there was some noise from the steering to which they said because they were so rude I put up b/c I liked the car they had. when I test drove the car there was some noise from the steering to which they said that " all new cars have them". after much hassle they said they would have it fixed. they said they had fixed the steering noise I complained about and exactly nine days later there was steering fluid all over my garage in a big ol' puddle. when I called them to talk about this they were extremely rude(again!) and told me that I should deal with it on my own and it was not their problem. ( that's exactly what I had called them for!) I ended up getting the car towed to a different Mercedes dealership and the representative told me that the hose which was "supposed to be fixed" had bursted and leaked oil below and into the bottom of the engine bay. they knew the car had a problem all along but just wanted to get my money, and now I'm stuck with a loaner for who knows how long, alll the people at this dealership are scam artists and just want your money, don't buy from them! More