Mercedes-Benz of South Bay

I bought a car last year from this dealer, process was easy and price was okay. I came in a couple times for services for that car and worked with Paul, who was great. Back in March, I bought another easy and price was okay. I came in a couple times for services for that car and worked with Paul, who was great. Back in March, I bought another car worth over $110k at another dealership because Suoth Bay didn't have any of the models that I wanted in inventory. A few weeks later, I got in an accident and the car has been stuck at the body shop for a little over four months now. The body work was done with the car, so the body shop sent my car to South Bay last Friday to check for codes, alignment, and overall inspection. Called in Monday morning and was told John Steach at service was taking care of my car, told me that it would be done in a day. Called in Tuesday several times, John wasn't at his desk. I stopped by the dealership in the afternoon to speak to John, and he wasn't at his desk. I asked the guy next to John's desk where he was, and he called John that I was here to see him. John was over at someone else's desk chatting, gave me a look, and went on to chat again for a minute. He finally came over and told me that the car would take a couple more days due to some other problems, which was fine. I said thanks and keep me updated, went for a cup of coffee, and came back to ask John where my car was because I just wanted to "see" my car. Then John started giving me a look and asked me why I wanted to see my car. I asked if I can't even see my car, then he asked me WHY again. He tells me technically this car ISN'T MINE, it belongs to the body shop because they brought it in. I stare at him for a second and ask, seriously? If I want to "see" my car, he tells me he'll have to get confirmation from the body shop to give me permission to see my car. Is this guy joking me? I buy a $110k+ car, drive it for 3 weeks and get in an accident, didn't drive it for over four months now, I just want to see my car and he tells me that it's not mine and I need permission from the body shop? I couldn't believe this guy wouldn't let me see my car and I didn't really know what to say. I stood there and stared at him and he tells me stop giving him attitude. He again tells me that the car is not mine, it's the body shop's, and asks why I need to see my car. What kind of service advisor won't let his client see his car? I understand that dealerships are independent businesses from Mercedes, but I've never seen such poor customer service from a luxury auto dealer. These little things do so much damage to the brand image. Over the past 2 years, I leased two Mercedes and bought one Lexus. I am never buying from South Bay again, especially after knowing that the service department is horrible. More

You can remodel your dealership but your customer service still sucks. My opinion is not just on one person but as a dealership as a whole. You walk into the showroom and instead of a warm friendly welcome t still sucks. My opinion is not just on one person but as a dealership as a whole. You walk into the showroom and instead of a warm friendly welcome there is a sense of awkwardness. Everyone stares at you not knowing if you are already claimed by a salesperson. A greeting would be nice or the polite thing to do. None of the employees smile. A smile gets you very far in life. They take forever to do things. There is no lounge area for the sales department. You can get seats in the service area, but it's more casual bar type seating. They obviously don't want to make you feel comfortable or stay long (even though they make you wait forever). I told them exactly what I wanted and they said it was taking a long time or they were backed up and I didn't want to wait another 20 mins so I left and told them to call me when they figure it out. I got a call the next day. I returned their phone call and he was with a customer. I never felt they took me seriously, that they wanted my business, or that they ever made me a priority. This dealership service as a whole is on the same level as a Toyota. Lets just say I took my business elsewhere, where I was acknowledged and appreciated as a valuable customer. More

Upon rating this dealership I was contacted by the Service & Parts Director Brian Aghajani whom not only discussed this experience with me but sencerly apologized for the whole situation. Brian assure Service & Parts Director Brian Aghajani whom not only discussed this experience with me but sencerly apologized for the whole situation. Brian assured me he would meet with the staff and address the issue that unfolded. He was awesome! Thank you Brian . More

You may be better off at Joe's used car lot at the corner. It's a dark spot on the otherwise shiney star of the best car ever made. In spite of the credit information and income given to the dealers corner. It's a dark spot on the otherwise shiney star of the best car ever made. In spite of the credit information and income given to the dealership and in spite of the promises made on the phone. They changed thier story a couple of times. ci One of them being " Our sales manager was not awar of the fact that our banks do not offer certain finaning programs on certain model and year cars" That is interesting to know that the sales manger does not know that information or conviniently forgot the information for a few minutes. 3.5 hours in the dealership to buy a car. Unheared of, I bought my last car there in around 20 minutes. More

We got reponse from Al Sterling. He was very nice and patient with all our questions. He was very honest and got us the GL 450 that we wanted without trying to sell us something else. We will recommend t patient with all our questions. He was very honest and got us the GL 450 that we wanted without trying to sell us something else. We will recommend this dealership and Al to our friends and family. More

Here are some things that totally won my heart and would have me recommend and send referrals to MB SouthBay (and specifically to seek David Guerra as a key contact): 1) Authentic care to customer needs have me recommend and send referrals to MB SouthBay (and specifically to seek David Guerra as a key contact): 1) Authentic care to customer needs Other dealers I contacted (e.g. Fletcher Jones) wouldn't address bottom line questions like pricing but tried to get me to meet ("VIP appointment") with them. After all, I wanted someone to answer the questions I cared about and not use them as leverage to spin off a "sales pitch". David was straight as an arrow, told me what he can do, what he cannot and REALLY LISTENED to what I was looking for, what my available resources were and tried to figure out the optimal solution within his means. 2) To the point As per the above - no spinning conversations - quick & fast handling allowed me to be "in & out" fast 3) Soft sales approach As I could expect I was offered more options but all with a very respectful treatment where "no means no" and there was no attempt to push and convince. 4) Service These guys over there know what they're doing. They mean to give you great service, personal experience but without too many "bells and whistles" (which usually gets me worried as the customer usually pays the dealer's overhead involved in a "red carpet" style facilities & procedures...) More

as much as I hated to deal with the representatives because they were so rude I put up b/c I liked the car they had. when I test drove the car there was some noise from the steering to which they said because they were so rude I put up b/c I liked the car they had. when I test drove the car there was some noise from the steering to which they said that " all new cars have them". after much hassle they said they would have it fixed. they said they had fixed the steering noise I complained about and exactly nine days later there was steering fluid all over my garage in a big ol' puddle. when I called them to talk about this they were extremely rude(again!) and told me that I should deal with it on my own and it was not their problem. ( that's exactly what I had called them for!) I ended up getting the car towed to a different Mercedes dealership and the representative told me that the hose which was "supposed to be fixed" had bursted and leaked oil below and into the bottom of the engine bay. they knew the car had a problem all along but just wanted to get my money, and now I'm stuck with a loaner for who knows how long, alll the people at this dealership are scam artists and just want your money, don't buy from them! More

It was the worst car buying experience I have ever, ever had. Although my salesperson was a nice guy, it was the sales management who were incredibly insulting and rude. We agreed on a price and then the had. Although my salesperson was a nice guy, it was the sales management who were incredibly insulting and rude. We agreed on a price and then they "changed their mind" hoping to get more from me. Their tactics are absolutely unbelievable!!! And they assume they are dealing with uneducated consumers. I have never had an experience like this in my life. It left a horrible feeling in my stomach. Buying a new car from this dealership was not a good experience whatsoever. These people are the bottom of the barrel. My salesperson has been there for 10 years but since AutoNation purchased the dealership, it apparently has become simply a clearinghouse sort of 'car bazaar.' And AutoNation has staffed it with some really crude people. It's just riding on its past reputation (which used to be good.) But it won't be long before the cat's out of the bag. In this current economic climate, AutoNation needs to reassess its direction, because this style of moving product isn't going to last. And consumers will go elsewhere as the word gets out. All my colleagues, my lawyers, my financial advisors, my doctors, will not be buying a MB from South Bay. They have been forewarned. More

This has been the worst auto sales experience I've ever had in twenty years of buying/leasing cars. Everyone at this dealership is a liar and a charlatan. They lie, they cheat, they steal, and they later had in twenty years of buying/leasing cars. Everyone at this dealership is a liar and a charlatan. They lie, they cheat, they steal, and they later ignore and/or pass the buck on concerns/complaints. Everyone I've had contact with at this dealership has been caught in a bold-face lie. Once they trick you into buying a third-rate, defective, over-priced car, they seem to vanish. They hose you and then leave you out to dry. I was cheated on every aspect of the deal form financing to registration/licensing/fees to the so-called "certification" they claim. Buyer, beware. More

I took my vehicle in to have a dent removed because it was still covered under warranty. Upon retrieving my vehicle from the services department, I noticed a total of three white scratches where the dent was still covered under warranty. Upon retrieving my vehicle from the services department, I noticed a total of three white scratches where the dent originally was. I was absolutely livid. The technician tried to say that those scratches were already present when the vehicle was brought in. When Zubair Ali originally inspected my vehicle, he did not see those scratches on my vehicle. I have a navy blue CLK 350. Those scratches would have been more apparent than the dent because of the contrast of color. Zubair Ali then called over his manager, Steve Schimkus. Mr. Schimkus was of absolutely no help. They offered to "try" and take the scratches out, so I allowed it. When I got my vehicle back a second time, there was still one scratch present. Mr. Ali's response was that because of the depth of the scratch, it could not be removed. I found that very hard to believe since they were a dealership and they had all of the right tools to do whatever they wanted. I filed a complaint with the BBB (better business bureau). My next step is to write their corporate office a letter, then small claims court. I would advise anyone and everyone to purchase their next vehicle anywhere but here. I bought my first Mercedes at the Buena Park dealership, should have stuck with them. More