Mercedes-Benz of Southampton

Very good service. Bryan was very helpful. Bryan was very helpful. I did not have a current insurance card needed for a loaner. Bryan called Allstate and got a copy emailed to him in just minut Bryan was very helpful. I did not have a current insurance card needed for a loaner. Bryan called Allstate and got a copy emailed to him in just minutes. More

Replace tire Great service and very friendly. Needs to have a tire replaced and they got me in the next day and did the job within a reasonable period of time. Als Great service and very friendly. Needs to have a tire replaced and they got me in the next day and did the job within a reasonable period of time. Also washed the car for free. More

Amazing I have been dealing with Andy for over five years Andy is always professional and courteous. A pleasure to deal with. I will continue to recommend him I have been dealing with Andy for over five years Andy is always professional and courteous. A pleasure to deal with. I will continue to recommend him to my friends and colleagues. More

Picked up new GLC I had a great experience in picking up my new GLC 4 matic from Mercedes of Southampton The paperwork was prepared so going through the process was se I had a great experience in picking up my new GLC 4 matic from Mercedes of Southampton The paperwork was prepared so going through the process was seamless Candece , Anthony and the Sales Mgr made me feel confident in getting the vehicle through the sales, finance and delivery process This inspired me to consider another Mercedes and since my other C300 was older i ordered a 2019 CLA 4 matic which is due in soon I highly recommend Mercedes of Southampton as it is well run and Customer is First! More

Good experience Bryan Walsh was very professional and experienced. Would strongly recommend Bryan and the service department. Pleasant waiting room with good coffee Bryan Walsh was very professional and experienced. Would strongly recommend Bryan and the service department. Pleasant waiting room with good coffee!! Friendly receptionist and employees. More

Walk away from this dealer before you’re greatly disappointed by their “B-Team” effort. They have zero sense of urgency toward customers. When I walked in ther from this dealer before you’re greatly disappointed by their “B-Team” effort. They have zero sense of urgency toward customers. When I walked in there wasn’t anyone around, no receptionist, no sales person, nobody asked if i needed help. After picking up my vehicle, I called, emailed, texted various associates including my sales associate the status of my registration, No answers from any, now this is a Mercedes Benz dealer, not a used car lot, so much for “The Best Or Nothing” It wasn’t until I contact MB HQ to intervene. That was the only time I received a return call from a manager, Jen in SHMB vehicle registration, never returned my Call. Ken, no return call, email, text. I purchased the vehicle on the 3rd, the registration paperwork didn’t leave the dealer until the 19th, incompetence at its finest! if you want to get ignored after your purchase buy here. My recommendation is to walk away, give your business to a dealer who wants you as a valued MB customer. So my vehicle was parked until my registration came thru, Two weeks after my temp tags expired. Walk away from this place before you’re disappointed as I was. I received no applogy or speedy registration service refund or discount for their incompetence. SHMB is the Worse dealer we’ve dealt with in over 21 years of owning MB vehicles. Spread the word and walk away! More

A+ Repair Work Major repair work needed on the trunk of my E 320. Not worked properly for quite some and then it suffered a major malfunction when it wouldn’t close Major repair work needed on the trunk of my E 320. Not worked properly for quite some and then it suffered a major malfunction when it wouldn’t close manually the other day. Better than new now!! More

customer service Anthony is always helpful when ever I visit the show room ...most trust worthy and knowledgeable ..it's always positive experience . I will be back an Anthony is always helpful when ever I visit the show room ...most trust worthy and knowledgeable ..it's always positive experience . I will be back and looking forward to purchasing again. More

Excellent service I was pleased with every aspect of the service and highly recommend. Bryan Walsh in service is excellent. From drop off to pickup all was great. I was pleased with every aspect of the service and highly recommend. Bryan Walsh in service is excellent. From drop off to pickup all was great. More

Leasing 2018 Demo GLC 300 with Robert and Gary was a breeze Robert and Gary (with some input from Sal) took every step possible to making our leasing experience glitch free, from negotiating the terms of the le Robert and Gary (with some input from Sal) took every step possible to making our leasing experience glitch free, from negotiating the terms of the lease to educating us about the car, our first Mercedes. Robert and Alberto took addtional time to assure our satifisfaction with a minor dent repair and Robert texted me on more than a few occasions to be certain that we were totally satisfied with the vehicle and service (which we are). We are delighted with the car and their attention to detail. Robert & Wendy Dorf More