Mercedes-Benz of St Clair Shores

Excellent Customer Service My dealer AAshala Ali was extremely helpful and supportive during the process of getting my new vehicle. She was patient and understanding due to this My dealer AAshala Ali was extremely helpful and supportive during the process of getting my new vehicle. She was patient and understanding due to this being my first Mercedes. She had great communication skills and was non judgmental. She gave me the best deal which allowed me to stay in the price range that I was comfortable for me. I would definitely recommend Mercedes Benz of St. Clair Shores to family and friends. More

Unsatisfied Customer Brought my 2013 GLK 350 in for service because of a random whining noise. My vehicle was kept for a week and diagnosed as an electrical steering issu Brought my 2013 GLK 350 in for service because of a random whining noise. My vehicle was kept for a week and diagnosed as an electrical steering issue and was supposedly repaired. Upon driving my vehicle home the noise began again, so I returned to service the very next day, had the mechanic ride in the car with me to hear the noise I was experiencing and he went back to research the "bulletins" in an attempt to remedy the problem. I was told he found a "bulletin" that he felt addressed the issue and he repaired it. However, as I again drove home the noise persisted. I called back the next morning and was given an appointment for 2 weeks away. I took my vehicle in on December 20, 2017, and after a week, I called for an update to which I was told that because of the holidays, corporate had not gotten back with them. 3 more weeks go by and I'm finally contacted that my vehicle is ready for pickup. I go in on January 20, 2018 only to be told there is nothing they can do, and it is deemed a "normal noise". So you're telling me that on the 3rd request for service after attempting to fix it two previous times and having kept it for a month, the noise is normal??? What were you repairing the first and second time if this is normal? A $60,000 luxury vehicle should not be making any noise. To add insult to injury they returned my vehicle with the gas light on.( thank you David Dykstra for taking it and filling the tank) I was told that someone would be contacting me...still waiting on that call. Might I add that as of today, 1/29/18 the noise is still present. I am totally disgusted that Mercedes does not stand by their product. I will never buy another Mercedes, and I will tell anyone considering purchasing one of the horrible lack of service I received and to BEWARE! Rae Thomas More

Chad rocked I would like to Thank chad the pre owned manager for all his assistance with the purchase of my new car and the smooth transaction of trading in my u I would like to Thank chad the pre owned manager for all his assistance with the purchase of my new car and the smooth transaction of trading in my used one!! Can’t begin to thank you enough for everything. More

Thank you I would like to thank Alan he made my buying experience so easy . I was just looking and Alan serviced me like I was family. . Did everything except I would like to thank Alan he made my buying experience so easy . I was just looking and Alan serviced me like I was family. . Did everything except pay for the car. Ask me all the right questions let me test drive four cars . Alan explain the service I will get after it was so impressed . On again thank you Scott Paul More

Exceptional experience No sales pressure. I was greeted immediately and felt comfortable from the moment I walked through the door until the acquisition of my new vehicle No sales pressure. I was greeted immediately and felt comfortable from the moment I walked through the door until the acquisition of my new vehicle More

Great Buying Experience The whole experience from beginning to end was excellent. Arnes my sales consultant was helpful and knew his product very well. He found the E-Class t The whole experience from beginning to end was excellent. Arnes my sales consultant was helpful and knew his product very well. He found the E-Class that I've been looking for several weeks now. Thank you Mercedes-Benz of St. Clair Shores ! More

easy best no better one off the best dealer I have ever been into from salesperson to the management honest easy to deal with I will recommend this dealer to everyone who one off the best dealer I have ever been into from salesperson to the management honest easy to deal with I will recommend this dealer to everyone who is looking for the best deal More

Very Satisfied Had been looking for a few weeks. Called and set appointment. Upon arrival greeted with professional and courtesy. Sale was very quick and easy. Had been looking for a few weeks. Called and set appointment. Upon arrival greeted with professional and courtesy. Sale was very quick and easy. I find this dealership a hidden treasure. More

Very Happy After calling a few dealers, I found Mercedes Benz of St Clair Shores. Allen was great n fact the whole staff was top notch, Fast , easy You have me After calling a few dealers, I found Mercedes Benz of St Clair Shores. Allen was great n fact the whole staff was top notch, Fast , easy You have me as a customer for life. THIS PLACE IS WORTH THE DRIVE More

The best experience I have had buying a new car We bought our new Mercedes from Mercedes of St Clair shores and it was the easiest experience I have had in years. The new car manager was outstandin We bought our new Mercedes from Mercedes of St Clair shores and it was the easiest experience I have had in years. The new car manager was outstanding and we love the car. Terrific dealership More