Mercedes-Benz of St Clair Shores

I drove over 600 miles from NY to Grosse Pointe Farms and hit one pot hole. I needed a new tire. Lauren Yeager was courteous, efficient, and top notch in getting me a new tire on my car ASAP!!! hit one pot hole. I needed a new tire. Lauren Yeager was courteous, efficient, and top notch in getting me a new tire on my car ASAP!!! More

Don't count on them keeping an appointment I feel I must share my experience... I brought my car in for an oil change and asked for the Mercedes ME app to be activated. Oil change completed a I feel I must share my experience... I brought my car in for an oil change and asked for the Mercedes ME app to be activated. Oil change completed and Chris informed me that the app should be ready in a couple days. It never worked so I called schedule an appointment again with Chris, he informed me this would be 3-4 weeks out, in which I said OK and schedule me in. Week one passes by, no phone call, I call them they tell me 2-3 days…. Week 2 no phone call, I call them they tell me 2-3 days… I said forget it, I will pick up the car. I asked them what’s the point of scheduling an appointment if you’re not even going to look at the car? They said other people repairs took longer than anticipated, I said then why don’t you call and tell me not to bring the car in because you’re not going to look at it for another 2 weeks!!! Just a waste of time for everybody….. Kind of embarrassing for everyone, who’s the shop manager over there, no time or service management. At least reach out before everyone wastes their time. By the way the people who activate the Mercedes ME app say it takes less than 5 minutes at the dealership... More

Highly Recommend This Dealership I have used this Mercedes dealership for about 6 years now. I always recieve superior service from the Mercedes Benz team. Shout out today to Will, Ha I have used this Mercedes dealership for about 6 years now. I always recieve superior service from the Mercedes Benz team. Shout out today to Will, Harold and Jacob. This dealership is honest and has integrity. I never feel pressured. In fact, they always take the time to explain what needs to take priority and what can wait until next visit. As a customer, I appreciate this. If my wait is a couple hours they always arrange a car or ride to travel to nearby shopping. More

Quick service! Dave Yaldo was a excellent Salesman! Very friendly and acts fast to accommodate your car needs. Great selection of all types of Mercedes-Benzs. Friend Dave Yaldo was a excellent Salesman! Very friendly and acts fast to accommodate your car needs. Great selection of all types of Mercedes-Benzs. Friendly staff and very clean inside. The general manager did everything possible to offer the best deal on my car as well. More

Anthony Wade I purchased one of the 2 new A220’s on the lot and Anthony is THE MAN!!!! He made the entire process so easy and stress free as well as the entire sta I purchased one of the 2 new A220’s on the lot and Anthony is THE MAN!!!! He made the entire process so easy and stress free as well as the entire staff at MBSCS. He is very friendly and educated when it comes to a first time Mercedes owner as myself. They were very patient as I had both of my children a very active 3 year old as well as my fussy 3 month old! The dealer has a very nice area for my 3 year old and everyone was so friendly and understanding. If i could I would give Anthony and the entire staff 10 Stars More

Great customer service I had the pleasure of working with David Yaldo at the Saint Clair Shores Mercedes Benz. He was so kind, patient, and professional. He made sure that I I had the pleasure of working with David Yaldo at the Saint Clair Shores Mercedes Benz. He was so kind, patient, and professional. He made sure that I was happy with my Glc 300. I have never experienced that level of customer service before. I would strongly recommend him for purchasing a car! He will do what he can to accommodate to what you are looking for. More

I Strongly Recommend David at Mercedes of St. Clair Shores I recommend this dealership over All Mercedes in the Metro Detroit Area! I originally went to Mercedes in Bloomfield (it’s around the corner from m I recommend this dealership over All Mercedes in the Metro Detroit Area! I originally went to Mercedes in Bloomfield (it’s around the corner from my house). After that sales person screwed up the deal and wasn’t trying to correct the issue. I called St. Clair Shore and David worked a miracle and stayed past the normal weekend business hours to close the deal. I told him what I wanted and how much I want my monthly note to be and he made it HAPPENED! This is my dealership for all future Mercedes. Great Job David! I’ll be back for the 2019 G Wagon as soon you have one for me to test drive. More

Excellent Car Buying Experience! We were looking to buy a new GLE and contacted the dealership through their website. David Dykstra called me on the same day and has provided one of t We were looking to buy a new GLE and contacted the dealership through their website. David Dykstra called me on the same day and has provided one of the best buying experience ever. He was extremely helpful so we can decide on the vehicle. He was very accommodating with our needs. David informed us of incentives as soon as he received them from Mercedes Benz. Charles Biggs processed the paperwork and was extremely pleasant to deal with. To top it off, the Dealership welcomed us with flower bouquet. I will definitely go back to David and the dealership for our next vehicle purchase. I highly recommend David Dykstra and the St. Claire Shore dealership. More

Excellent Customer Service I have never experienced the level of customer service at any other dealership than I have at Mercedes-Benz of St. Clair Shores. Tim Kopec went out o I have never experienced the level of customer service at any other dealership than I have at Mercedes-Benz of St. Clair Shores. Tim Kopec went out of his way to make sure that I all of my needs were met---he went out of his way to assist me. I will always appreciate him and would recommend him without reserve. More