Mercedes-Benz of St Clair Shores

I was just looking and drove out today with a new car The process was very easy Anthony Wade is a great salesperson. I just went in to look and walked out with a new car today. He was very attentive and The process was very easy Anthony Wade is a great salesperson. I just went in to look and walked out with a new car today. He was very attentive and made sure the vehicle had all of the featurefeayutss I desired. More

Great Dealer!! Its the best dealership to do business with. The general atmospher was very welcoming with a big selection of cars, although I knew what I wanted my Its the best dealership to do business with. The general atmospher was very welcoming with a big selection of cars, although I knew what I wanted my Sales Associate Jacqueline Tidwell was ready to give her best knowledge and help. She was on top with her follow up calls apprising me with various stages of the cars manufacturing just picked my car and I couldn't be more pleased with the whole experience the manager was very friendly he came and introduced himself, and at last we finished with Charles Biggs Jr. in financing he worked hard to get me the best rate and leave the dealership Happy. Thank you all... More

"Excellent Experience" David Dykstra was incredibly helpful, patient, and accommodating throughout the whole process. This was my first time at the dealership, and I was ver David Dykstra was incredibly helpful, patient, and accommodating throughout the whole process. This was my first time at the dealership, and I was very pleased with how smoothly it went - everything from the first test drive to picking up my new car and learning its bells and whistles, David was very informative. I would highly recommend both David and Mercedes-Benz of St. Clair Shores. Charles Biggs was also excellent and very knowledgeable, especially with respect to how they compare to competitor vehicles. Great experience and thanks again! More

Excellent Customer Service My dealer AAshala Ali was extremely helpful and supportive during the process of getting my new vehicle. She was patient and understanding due to this My dealer AAshala Ali was extremely helpful and supportive during the process of getting my new vehicle. She was patient and understanding due to this being my first Mercedes. She had great communication skills and was non judgmental. She gave me the best deal which allowed me to stay in the price range that I was comfortable for me. I would definitely recommend Mercedes Benz of St. Clair Shores to family and friends. More

Unsatisfied Customer Brought my 2013 GLK 350 in for service because of a random whining noise. My vehicle was kept for a week and diagnosed as an electrical steering issu Brought my 2013 GLK 350 in for service because of a random whining noise. My vehicle was kept for a week and diagnosed as an electrical steering issue and was supposedly repaired. Upon driving my vehicle home the noise began again, so I returned to service the very next day, had the mechanic ride in the car with me to hear the noise I was experiencing and he went back to research the "bulletins" in an attempt to remedy the problem. I was told he found a "bulletin" that he felt addressed the issue and he repaired it. However, as I again drove home the noise persisted. I called back the next morning and was given an appointment for 2 weeks away. I took my vehicle in on December 20, 2017, and after a week, I called for an update to which I was told that because of the holidays, corporate had not gotten back with them. 3 more weeks go by and I'm finally contacted that my vehicle is ready for pickup. I go in on January 20, 2018 only to be told there is nothing they can do, and it is deemed a "normal noise". So you're telling me that on the 3rd request for service after attempting to fix it two previous times and having kept it for a month, the noise is normal??? What were you repairing the first and second time if this is normal? A $60,000 luxury vehicle should not be making any noise. To add insult to injury they returned my vehicle with the gas light on.( thank you David Dykstra for taking it and filling the tank) I was told that someone would be contacting me...still waiting on that call. Might I add that as of today, 1/29/18 the noise is still present. I am totally disgusted that Mercedes does not stand by their product. I will never buy another Mercedes, and I will tell anyone considering purchasing one of the horrible lack of service I received and to BEWARE! Rae Thomas More

Chad rocked I would like to Thank chad the pre owned manager for all his assistance with the purchase of my new car and the smooth transaction of trading in my u I would like to Thank chad the pre owned manager for all his assistance with the purchase of my new car and the smooth transaction of trading in my used one!! Can’t begin to thank you enough for everything. More

Exceptional experience No sales pressure. I was greeted immediately and felt comfortable from the moment I walked through the door until the acquisition of my new vehicle No sales pressure. I was greeted immediately and felt comfortable from the moment I walked through the door until the acquisition of my new vehicle More

Thank you I would like to thank Alan he made my buying experience so easy . I was just looking and Alan serviced me like I was family. . Did everything except I would like to thank Alan he made my buying experience so easy . I was just looking and Alan serviced me like I was family. . Did everything except pay for the car. Ask me all the right questions let me test drive four cars . Alan explain the service I will get after it was so impressed . On again thank you Scott Paul More

Great Buying Experience The whole experience from beginning to end was excellent. Arnes my sales consultant was helpful and knew his product very well. He found the E-Class t The whole experience from beginning to end was excellent. Arnes my sales consultant was helpful and knew his product very well. He found the E-Class that I've been looking for several weeks now. Thank you Mercedes-Benz of St. Clair Shores ! More

easy best no better one off the best dealer I have ever been into from salesperson to the management honest easy to deal with I will recommend this dealer to everyone who one off the best dealer I have ever been into from salesperson to the management honest easy to deal with I will recommend this dealer to everyone who is looking for the best deal More