Mercedes-Benz of Stevens Creek

I brought my 2021 Mercedes-Benz to Stevens Creek in April 2025 for persistent battery and electrical issues that had been ongoing since my first visit in August 2024. At that time, I was told everything was 2025 for persistent battery and electrical issues that had been ongoing since my first visit in August 2024. At that time, I was told everything was fine and that the issue was due to a door left open — no repairs were made. The problems continued, and when I returned in April, I was told the car was ready for pickup. However, when I arrived, the same battery errors were still active — visible right on the dealership lot. The service team acknowledged the issue and retained the car. Shortly after, I was informed that a critical control module had been removed and damaged during service, making the car undrivable until a replacement part arrives — with an ETA of July 31. That means my car will have been at the dealership for over four months. I was told diagnostics would continue while waiting for the part, but I recently received written confirmation that no further diagnostic work has been done at all since the part was removed. During this time, I’ve continued to pay insurance, registration, and upcoming scheduled maintenance costs, while driving a basic loaner vehicle that doesn’t match the experience I expected from a dealership representing this brand. The service advisor has communicated politely throughout, but the lack of active troubleshooting, transparency, and ownership over the issue has been frustrating. It would be disappointing for any car owner — not just those with high-performance models — to be without their vehicle for this long due to service delays and receive no goodwill consideration in return. If the dealership or MBUSA steps in to recognize the inconvenience and offer appropriate compensation, I’d be happy to revisit this review. Until then, I can’t recommend this service center based on my experience. More

Ethan, my service advisor, is wonderful. He helps me get in and out quickly, keeps me up to date on my service, and is always available for questions. My service repair went smoothly, issues He helps me get in and out quickly, keeps me up to date on my service, and is always available for questions. My service repair went smoothly, issues were resolved, and the technician sent me a video with information to help me understand what was happening. Checking out the loaner car was quick and easy. More

Great service , Andrea was very helpful , friendly . Excellent customer service , always come to this dealer Excellent customer service , always come to this dealer More

The advisor and technicians are professional and efficient. The other staff are friendly and helpful. efficient. The other staff are friendly and helpful. More

John has taken care of my car with professional knowledge and good experience. He is also very responsive. I greatly appreciate the services rendered. and good experience. He is also very responsive. I greatly appreciate the services rendered. More

Easy,efficient, friendly customer service,great selection of cars,friendly sales will do business again 5 star of cars,friendly sales will do business again 5 star More

Always dependable service. Knowleadble and excellent manager John Stansberry. I will always use Steven’s Creek as my favorite place for any auto maintenance Knowleadble and excellent manager John Stansberry. I will always use Steven’s Creek as my favorite place for any auto maintenance More

Our experience in purchasing a previously owned vehicle was pleasant, professional, and yes we would gladly refer family and friends to your dealership. We knew what we wanted and our sales representati was pleasant, professional, and yes we would gladly refer family and friends to your dealership. We knew what we wanted and our sales representative was friendly and knowledgeable. We appreciate the efficiency in wrapping up our transaction as we had a three and a half hour drive back home. More

Mr. Goran Muftic, the sales consultant I dealt with in this purchase, has rendered very professional knowledge and explanation to my questions, and he is so kind to my wife and me. This is the second pur this purchase, has rendered very professional knowledge and explanation to my questions, and he is so kind to my wife and me. This is the second purchase we dealt with Mr. Muftic, certainly, we will contact him again when we are going to buy a new sedan for replacing our current E350 in near future. More

I have bought several cars over the years from MB of SC. They always listen to my needs and can steer me to the correct vehicle. I would not buy a Mercedes Benz from anywhere else. They always listen to my needs and can steer me to the correct vehicle. I would not buy a Mercedes Benz from anywhere else. More