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Mercedes-Benz of Stevens Creek
San Jose, CA
947 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 947 reviews
August 04, 2026
This dealership will say anything for you to buy the car. After the purchase, they quietly renege on promises to fix items by ghosting you. We purchased a used vehicle at Mercedes-Benz of Stevens Creek, S After the purchase, they quietly renege on promises to fix items by ghosting you. We purchased a used vehicle at Mercedes-Benz of Stevens Creek, San Jose. Prior to the purchase, we noticed two hard scratches at the corner of the trunk where the paint had come completely off. The salesperson said that the dealership could repair it another day, so we agreed to buy the vehicle on the spot. Later I texted, emailed, and called and left messages to no response. Finally I went to the dealership. The sales manager said she would inquire, but didn’t think they fixed scratches like that. Later that day, I received an email saying the touch up repair had been completed.. presumably they added touch up paint on the day we took the car. Why then ask us to bring the car back if they weren’t intending to fix it properly? They never followed up on my reply to that email. Making promises they don’t intend to keep is their business practice. More
by SFBay2000
Employees Worked With
Michael, Ellen, Kyler
July 28, 2026
This has been, without question, the worst dealership experience I have ever had. This dealership took possession of my vehicle and then kept me waiting for over a month for the remaining payment. Onc experience I have ever had. This dealership took possession of my vehicle and then kept me waiting for over a month for the remaining payment. Once they had my car, I expected the transaction to be completed professionally. Instead, I was forced to spend weeks chasing them for money they owed me. From that point forward, I became the one managing the transaction. If I didn’t reach out, I received no updates. Every time I contacted them, I was given a different explanation: * “We’re waiting for the check.” * “We’re waiting for it to print.” * “We’re waiting on a manager.” * “We’re waiting for Di.” * “We’re waiting for the lienholder.” * “We’re waiting for the title.” The excuses changed. The outcome never did. I was repeatedly promised that everything would be completed “by the end of the week” or “within a couple of business days.” Those deadlines came and went without anyone contacting me. Every single update had to be initiated by me. When I asked straightforward questions such as: * When was the lienholder last contacted? * What exactly did they tell you? * When is the title expected? …those questions were never answered. After more than a month of delays, I sent a final written notice giving the dealership one last opportunity to resolve the matter before escalating it. They ignored it. No response. No accountability. No urgency. I have retained the complete email chain and text message history documenting this entire process. It shows repeated delays, missed commitments, unanswered questions, and the amount of effort required simply to obtain payment for a vehicle that was already in their possession. The employees who handled my transaction were Kyler Fong, Di Wang, and Christopher-Alexander Pangilinan. This review reflects my personal experience with how my transaction was managed. I expected professionalism from a Mercedes-Benz dealership and AutoNation. Instead, I experienced poor communication, a lack of ownership, and an unacceptable delay in receiving money that was owed to me. If this is how they handle a transaction after they already have your vehicle, ask yourself how they’ll handle your problems once they’ve made the sale. I cannot recommend doing business with this dealership. More
by Obshabat
Employees Worked With
Kyler , Di, Chris
May 25, 2026
From the time we walked into the dealership we were treated extremely well. That said we walked out with a new GLE 450e. The same is true about my experience with you service department with the except treated extremely well. That said we walked out with a new GLE 450e. The same is true about my experience with you service department with the exception of trying to get an appointment. More
by danogorman
Employees Worked With
Sales - Ace and can’t remember the service manager that helped me. He was very helpful in helping me. He helped me get a loaner and when I returned the loaner I was in and out in about ten minutes or less.
April 15, 2026
Good service and Danny is the best advisor there. Waiting time could be improved, especially if you have an appointment scheduled and you have to run to work. Waiting time could be improved, especially if you have an appointment scheduled and you have to run to work. More
by SALVO GLA
Employees Worked With
Danny
April 08, 2026
Andrea, my service manager, kept me informed of the status of the repair diligently. She even texted me in the evening for the day summary. The repair was done properly and I have not had any problem status of the repair diligently. She even texted me in the evening for the day summary. The repair was done properly and I have not had any problem since. More
by the_ngs
Employees Worked With
adnrea
March 19, 2026
Staff are friendly and respectful. They are easy to work with; understands your concerns and are patient enough to answer your queries. They are easy to work with; understands your concerns and are patient enough to answer your queries. More
by marclmart
Employees Worked With
Michael Peak, Alex Khan, Susan Sulimani
March 13, 2026
Erica was very welcoming and really helped me a lot, the situation was urgent (the car had an issue while driving), I called and she immediately asked me to come, the best part process took like 10 mins and situation was urgent (the car had an issue while driving), I called and she immediately asked me to come, the best part process took like 10 mins and I had a loaner. The situation was supposedly stressing but Erica and the staff made it so much easier. More
by Ahmed
Employees Worked With
Erica
