Mercedes-Benz of Stevens Creek

I received my “Certified”eqe shipped from Steven’s Creek Mercedes to Colorado. The car came with tires not certified to be put on a Mercedes. Three of the tires are below the Mercedes tread wear for certifi Mercedes to Colorado. The car came with tires not certified to be put on a Mercedes. Three of the tires are below the Mercedes tread wear for certification. The steering has a grinding sound. The eqe came scratched and dinged on the exterior. The interior surfaces, carpet and headliner are greasy, dirty, stained and with debris. We have had six Mercedes, three of which were certified. I do know this was not a properly “certified” Mercedes. I have been ghosted by four management employees of the dealership. We are approaching ten day from delivery and I have been unable to connect or find resolution from the dealership as well as mbusa. Danielkopnisky@aol.com 720 839 5800 More

Everyone was professional. Low pressure. Knowledgeable I really liked the experience and that's why I purchased a custom car rom them. Low pressure. Knowledgeable I really liked the experience and that's why I purchased a custom car rom them. More

I have been an MB customer for over 10 years and have always had my cars serviced at the dealership at Steven Creek. I have never had a problem because the service is excellent. As of 2025, Ms. Andrea Va always had my cars serviced at the dealership at Steven Creek. I have never had a problem because the service is excellent. As of 2025, Ms. Andrea Valencia is the one who receives me and handles everything related to the dealership and my service needs. I am very satisfied with the service she provides, as well as her professionalism and commitment to the company. More

I purchased a car from a 3rd party, but needed an extra key. I worked with their service dept to get the key ordered and scheduled for programming. The experience was seamless from start to finish. They key. I worked with their service dept to get the key ordered and scheduled for programming. The experience was seamless from start to finish. They even provided free Uber drop off and pickup from my office - all automated and coordinated by my service rep. It saved a lot of time and the communication process was clear and accountable. Even resetting the Mercedes Me app on the car/app was easy through their sales teams on the floor. They understood how to perform the reset and was helpful in following through. They washed my 2021 C63s spotlessly. And the total price for the new key and programming was lower than the other surrounding MBenz. Great value, great service, and really nice showroom! More

Great front and service staff. Susan was very helpful and attentive towards my service request. She kept me informed of service progress through out the cycle. Susan was very helpful and attentive towards my service request. She kept me informed of service progress through out the cycle. More

Purchased a 2023 CPO EQE in June. Definitely not the best experience at all. Most people were nice enough, but were way overscheduled. We made an appt with Michael Peak after reach Definitely not the best experience at all. Most people were nice enough, but were way overscheduled. We made an appt with Michael Peak after reaching out about a specific car to come in and test drive - after we drove 90 minutes to get to the dealer, he was busy with 2 other customers and it took 30 minutes just to get the keys to look inside the car and another 30 til he was available to test drive with us. Asked specfically about a few features such as using the phone app as a key, and were told were included, turned out not to be true, so that was disappointing. We did purchase the car we test drove, and when we arrived a few days later to pick it up, we had to do all of the paperwork again manually as their online system was not working, inconvenient but the Finance Manager did a good job of making the manual paper process as fast as possible. The real bad part of the experience and the reason for low stars is the follow up from the sales person. When we picked up the car, the carpeted floor mats, were in the back cargo area. When we arrived home we realized that they were not the mats for our car ! Went back and forth with Michael Peak, the sales guy, via email and he made many promises to get them to us, even saying he ordered now ones for us and after 6 weeks, still nothing has arrived! I've tried calling and speaking to a sales manager, but I keep getting sent to the general mailbox at the dealership and no one has responded to multiple messages. I cannot recommend that you purchase from them if you want a smooth experience . More

This dealership will say anything for you to buy the car. After the purchase, they quietly renege on promises to fix items by ghosting you. We purchased a used vehicle at Mercedes-Benz of Stevens Creek, S After the purchase, they quietly renege on promises to fix items by ghosting you. We purchased a used vehicle at Mercedes-Benz of Stevens Creek, San Jose. Prior to the purchase, we noticed two hard scratches at the corner of the trunk where the paint had come completely off. The salesperson said that the dealership could repair it another day, so we agreed to buy the vehicle on the spot. Later I texted, emailed, and called and left messages to no response. Finally I went to the dealership. The sales manager said she would inquire, but didn’t think they fixed scratches like that. Later that day, I received an email saying the touch up repair had been completed.. presumably they added touch up paint on the day we took the car. Why then ask us to bring the car back if they weren’t intending to fix it properly? They never followed up on my reply to that email. Making promises they don’t intend to keep is their business practice. More

From the time we walked into the dealership we were treated extremely well. That said we walked out with a new GLE 450e. The same is true about my experience with you service department with the except treated extremely well. That said we walked out with a new GLE 450e. The same is true about my experience with you service department with the exception of trying to get an appointment. More

Good service and Danny is the best advisor there. Waiting time could be improved, especially if you have an appointment scheduled and you have to run to work. Waiting time could be improved, especially if you have an appointment scheduled and you have to run to work. More