Mercedes-Benz of Stevens Creek

Great customer service! I wouldn't go anywhere else I felt like family in their establishment that's how comfortable they made me feel, and I recommend Kamil Eshagh sales I wouldn't go anywhere else I felt like family in their establishment that's how comfortable they made me feel, and I recommend Kamil Eshagh sales manager although everyone is excellent Kamil went the extra mile for me. More

I would give it a zero score if possible. I am very disappointed with this dealer and the service representative, Erica. I sent my car in for scheduled maintenance and to address an engine I am very disappointed with this dealer and the service representative, Erica. I sent my car in for scheduled maintenance and to address an engine light issue. After the service was completed and I got the car back, the service due note was still on, and the engine light was still on. It seems like nothing was fixed. Erica explained that the technician forgot to turn off the service note and they thought the engine light issue was resolved by replacing a cap. (They didn't even test drive the car to verify the fix?) The second time, they charged me another $868 to fix the engine light issue with a multi-point inspection included. However, it's clear they did NOT do the inspection because a low tire pressure warning was showing right after I got my car back. I complained about all of this before posting, but Erica has not responded for days. I completely do not trust their service and will never go there again. More

This dealership was easy to work with in purchasing a used car. Sami made sure the car was clean and followed up on everything. used car. Sami made sure the car was clean and followed up on everything. More

I am very satisfied with Stevencteek dealer for my car service and agent tj follow-up. service and agent tj follow-up. More

The car service was done very well. However, some communication would have been better about having to request the car to the front so that the sales department can fetch it for us shou However, some communication would have been better about having to request the car to the front so that the sales department can fetch it for us should the service department close for the day. Mentioning since I was a first time customer in this dealership. Also the time estimates provided could have been better and planning about the rest of the week would have been smoother. More

When I first saw the car, it had just been traded in and was quite dirty, yet to undergo inspection. I wasn't allowed to test drive it due to this, so the salesperson drove with me as a passenger. Immediate was quite dirty, yet to undergo inspection. I wasn't allowed to test drive it due to this, so the salesperson drove with me as a passenger. Immediately, I noticed significant creaking sounds whenever he turned, and he accidentally damaged the center console clock, promising it would be fixed by their technician. During the purchasing process, I inquired about placing a down payment to hold the car, but was told I had to buy it immediately or risk losing it to another buyer, which pressured me into making the purchase. It took 9 days to receive the vehicle, only to find it wasn't properly prepared. Despite my attempts to get updates from the salesperson, I never received a response. The front bumper had been poorly repainted, the driver's seat showed unprofessional paint touch-ups, and the car was missing all-weather floor mats and the letter "M" from the designo emblem after being detailed. I requested the Repair Order to understand the inspection process, but it was never provided. One positive occurrence was that the manager repaired all the curb wheels on the car as promised, although this was only after I had complained that it hadn't been done earlier. This happened on the day I picked up the car. Based on this experience, I cannot recommend anyone to purchase a car from this dealership. More

Always accommodate me whenever I have an issue with my car on a timely basis car on a timely basis More

Great experience, knowledgeable staff, wide selection, fair prices, no pressure tactics, and transparent pricing. Highly recommend! fair prices, no pressure tactics, and transparent pricing. Highly recommend! More