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Mercedes-Benz of Stevens Creek

San Jose, CA

Overview
Reviews
Vehicles
4.4
920 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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4500 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 920 reviews

August 24, 2023

John Stansberry and the rest of the service crew are fantastic! Job well done, good communication and service. More

by anpe.ortega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stansberry
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Aug 29, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

August 24, 2023

My Service Advisor is good. But.... their communications are terrible. They don't answer phones. For this visit their computer was down and so they left me in the service lin More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve K
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Aug 30, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Richard, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 641-4610. We hope to hear from you.

August 22, 2023

Went car shopping. The first car I saw was the GLS 450. I bought it. More

by andy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mundo Silva
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Aug 30, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Andy, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

August 21, 2023

I was very pleased, with the service, especially no wait time, it was done like clock work! Mr Duffer mat me at the and helped me get my loaner car. I was ver pleased. More

by Jenniferpinto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Duffer
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Aug 29, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!

August 20, 2023

Had service with Nate jones and he is the Best . this place has good service More

by Adbsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate jones
Report | Print
Aug 24, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 20, 2023

The tier blew up on highway in one week after the tire service. I did not do anything with the blew up tire and it was really dangerous. Updated: The service connected with me and provide some compensa More

by Yury St
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Aug 24, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Yury, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Stevens Creek take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 641-4610 -- we hope to hear from you soon.

August 19, 2023

Excellent sale service. The team was wonderful, patient. They took the time to show me many cars to get to the one I wanted More

by mkpatel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
masi, Chandni
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Aug 23, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 19, 2023

My service manager, John, is the most diligent, attentive manager I've had at any dealership. More

by jacooley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stansberry
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Aug 24, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Jacooley, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 18, 2023

I always have good experiences in San Jose Mercedes-Benz! The employees person is professional and nice! More

by Tingting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
Aug 23, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2023

It was pleasure meeting the dealership team. They patiently negotiated with me. Super happy to own my first Mercedes! Thank you! More

by vipin gupta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asad Hanif
Report | Print
Aug 17, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Vipin, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

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