Mercedes-Benz of Stevens Creek

Always an amazing experience no matter my reason for stopping by. TJ is wonderful and incredibly helpful! stopping by. TJ is wonderful and incredibly helpful! More

Avoid this dealer! I order sprinter and paid $93 000. In this March 2023. . The van already twice in service I believed more than week. . Dealer in Stevens Crea I order sprinter and paid $93 000. In this March 2023. . The van already twice in service I believed more than week. . Dealer in Stevens Creak disqualified my twice for loaner car!!! Manager of this dealership was unprofessional, rude and arrogant when I pointed out that my order was messed up .The facts are I did not order two skylights, cheap, seats, tow hitch was missing, and other . I believe they made my van cheaper with attempt they can sell it , if I cancel my special order. I waited I believe more than year for them .to made my van and they failed. The financial and my sell person was pleasant to work with. I paid about $10 000 for service but when the “ engine fails” I have to wait for more than three week for to have my van service when I called I got excuses but I was offer to drop the car. The supervisor did not even return phone call . I believe the production of sprinter van from USA is poor, defective with a lot of recalls. I believe I got a lemon and very bad experience from Mercedes Benz of Steven Creak of Santa Clara . I am convinced that they do not care for customer as they should . I was expecting luxury car, well built to my specifications and to receive excellent, top notch service but I was wrong. More

The sales representative, Cody, is very nice, introduced all the fantastic features of the new EQE SUV, did a test drive with me, answered all my questions; made me feel very conformable buying one. And he all the fantastic features of the new EQE SUV, did a test drive with me, answered all my questions; made me feel very conformable buying one. And he also tried different ways to help me save money. Great job. More

Our fourth car from MB of Stevens Creek. .Though we've moved, we continue to come for ALL services and repairs. We trust our advisor, Danny Ho. When Danny is not sure as to the cause of an .Though we've moved, we continue to come for ALL services and repairs. We trust our advisor, Danny Ho. When Danny is not sure as to the cause of an issue, he'd ask the mechanics' supervisor. We value his honest advice. Of course, his great personality does not hurt! As long as Danny is working there, we will continue to buy and bring our cars to MB of Stevens Creek. Thank you Danny! More

What I needed was done perfectly. Pleasant experience. Video explanation is new and excited. Keep it up Pleasant experience. Video explanation is new and excited. Keep it up More

Sean was fantastic best manager ever took what we had and made it magical I’m so over the moon happy made it magical I’m so over the moon happy More

My recent experience was great, as usual. My advisor, John Stansberry provided a loaner car, gave me an upfront estimate and was prompt at keeping me informed on the status of service. Ever My advisor, John Stansberry provided a loaner car, gave me an upfront estimate and was prompt at keeping me informed on the status of service. Everyone was courteous and helpful and car service was completed promptly. Great experience. More

The adviser is very helpful. He is knowledgeable about the car, patient and helped to timely resolve an extra issue. He is knowledgeable about the car, patient and helped to timely resolve an extra issue. More

it solve all my issues with the car but parts take a little more time than I expected. little more time than I expected. More

Courteous, Friendly customer service… timely, professional service… Vincent greeted me with a smile and friendly reception. Thorough, kept me informed professional service… Vincent greeted me with a smile and friendly reception. Thorough, kept me informed More