Mercedes-Benz of Stevens Creek

I had to recall service for my SUV. This was done quickly in just a few hours. TJ was very kind and explain during the service process and it was a pleasant experience. Thank you. This was done quickly in just a few hours. TJ was very kind and explain during the service process and it was a pleasant experience. Thank you. More

I didn’t like the fact that what I was quoted on price was less then what I ended up paying. The way the service B was explained to me was that the brake service is usually done at the same time but not i was less then what I ended up paying. The way the service B was explained to me was that the brake service is usually done at the same time but not included. Felt miss leading. More

- The loaner car was dirty - Our car wasn't cleaned after a major service - The device that was suppose to be installed to keep the batter charged wasn't installed It's hard to find an appointment T after a major service - The device that was suppose to be installed to keep the batter charged wasn't installed It's hard to find an appointment The warranty expired and now I'm sure you will install the device as promised We purchased the service package and used it for a very low mileage driven car. Didn't receive a copy of the work done More

Cody was amazing! Team work with others was timely and thorough. Expertise of the vehicle was detailed and follow up excellent! Team work with others was timely and thorough. Expertise of the vehicle was detailed and follow up excellent! More

Overall very good experience. Only thing to complaint is that they ran out of loaner car. Only thing to complaint is that they ran out of loaner car. More

Everybody at the dealership was kind and tried to help customers. It is the largest dealership in Norther California, so wide range of options to choose from in inventory. Exceptionally pleasant experienc customers. It is the largest dealership in Norther California, so wide range of options to choose from in inventory. Exceptionally pleasant experience. More

Everyone at the dealership is friendly. Problem got resolved very fast. Happy with the experience. Problem got resolved very fast. Happy with the experience. More

The sales person was extremely helpful and very knowledgeable. We were not familiar with the latest models and he was able to help us find the best deal that also met all of our needs knowledgeable. We were not familiar with the latest models and he was able to help us find the best deal that also met all of our needs More

Everything is good. I don't feel anything discomfort. The whole working flowing is smooth. All I need to do is drop by, parking, pick up lonar car, leave, and going back I don't feel anything discomfort. The whole working flowing is smooth. All I need to do is drop by, parking, pick up lonar car, leave, and going back when the service is done. More

They are really kind and supportive. Service is fast to get my car within working hours. Their cozy couch and free tee are relaxing to enjoy other new Benz cars on the stage. Large TV al Service is fast to get my car within working hours. Their cozy couch and free tee are relaxing to enjoy other new Benz cars on the stage. Large TV also helped me to wait for my card & know the latest Bay area news. Especially Slava gave me great support to buy my current car. It was really happy experience with Slava. Susan helped me a lot to care my cars every service year and lastly Carlos helped me to fix my car. More