Mercedes-Benz of Stevens Creek

Service was good but the waiting time is a bit longer than I expected to pick my car. than I expected to pick my car. More

My service advisor Ethan is very good and helpful. He promptly answered all my questions. He promptly answered all my questions. More

My service advisor is good, I manage to get a loaner too by booking a lot in advance. But this time I got my car back from the shop with the air conditioning not working. Though my advisor got it working be by booking a lot in advance. But this time I got my car back from the shop with the air conditioning not working. Though my advisor got it working before I left, I didn’t a great feeling about it. More

I have taken my cars for service at this dealership for years and have always received great service. years and have always received great service. More

The dealership was great! We were able to test drive a custom build, and it came in the new color! This was our first Mercedes, and we loved the buying experience! Thank you! We were able to test drive a custom build, and it came in the new color! This was our first Mercedes, and we loved the buying experience! Thank you! More

New car, 75 miles and the check engine light now has come on and you cannot see me for 2 weeks? on and you cannot see me for 2 weeks? More

Overall great service, Vincent H. my advisor was awesome and very helpful explaining the entire process. my advisor was awesome and very helpful explaining the entire process. More

Things have changed. This new generation of staff Have no regard to customer service. No since of urgency. If they got paid for smiles, they would be totally broke. It’s This new generation of staff Have no regard to customer service. No since of urgency. If they got paid for smiles, they would be totally broke. It’s sad that the name Mercedes Benz is so under represented here. The name itself wreaks class & respect. Not here. Retraining needs to happen soon. Emphasis on respect, customer service and just say hello when you see people on the property. A smile is free. A smile could be a determining factor of someone buying a car or not. They don’t know who is a “ stakeholder” or not. The name MERCEDES BENZ!!!! Should mean something to everyone that works there. More

Service cost was competitive. Loaner car was provided. Service advisor Ethan is always very nice and helpful Loaner car was provided. Service advisor Ethan is always very nice and helpful More

This was one of my better car purchasing experiences, and I would estimate I've done it about 20 times. The used car pricing is upfront with no add-ons or fees. The trade assessment was fair. A brief warrant I would estimate I've done it about 20 times. The used car pricing is upfront with no add-ons or fees. The trade assessment was fair. A brief warranty was included. There's even a return policy. Raymond was excellent and attended to us even though the place was crazy busy. (Tip : maybe show up early Sunday if weekends are your only option. Saturday midday appears to be prime time.) The whole process was respectful of my time. The deal progressed smoothly without terribly long waits. We enjoyed working with Dominick on the documentation as well. The car was detailed, which isn't always the case on used. There were no surprises with the deal or the vehicle. And after 3 days to think it over, I don't feel I got spanked in any way. More