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Mercedes-Benz of Stevens Creek
San Jose, CA
923 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 923 reviews
May 17, 2023
Service is always easy at this dealer. The drop off and pickup experience is very simple and the service has always been communicated very well. The drop off and pickup experience is very simple and the service has always been communicated very well. More
by gpouquette
Employees Worked With
Danny Ho
May 16, 2023
Exceptional service and very helpful and friendly customer support! I took my car in for a vehicle inspection, which turned out to be a complementary service, which I wasn’t expecting. Wouldn’t take customer support! I took my car in for a vehicle inspection, which turned out to be a complementary service, which I wasn’t expecting. Wouldn’t take my car anywhere else. More
by Haig
Employees Worked With
John Stansberry
May 15, 2023
Advisor Ethan has been amazing to work with over the last 2 years. He provides frequent updates on the progress of repairs, and cost changes, and is quite knowledgeable about my vehicle. I appreciate his 2 years. He provides frequent updates on the progress of repairs, and cost changes, and is quite knowledgeable about my vehicle. I appreciate his attention to details. More
by mitsie
Employees Worked With
Ethan
May 15, 2023
Dragged too long to replace a run-flat tire. And, waiting for 45 min to pickup the repaired car and only 1 person to handle regardless how long the line of people to pickup the rental or their w And, waiting for 45 min to pickup the repaired car and only 1 person to handle regardless how long the line of people to pickup the rental or their won car. More
by plunks_foot_0u
Employees Worked With
Don’t know the name
May 14, 2023
Car was taken on Thu and left unattended for 4 days but was told stories about how long it was taking to diagnose my problem. Then car was returned as fixed but when I took home, the check engine light cam was told stories about how long it was taking to diagnose my problem. Then car was returned as fixed but when I took home, the check engine light came back again. When I was taking my car back, another customer also came saying they returned her car without fixing the problem. This shop has gone down significantly over past few years. I would rate them D. More
by ehaque4
Employees Worked With
Jay
