Mercedes-Benz of Stevens Creek

I found it to be very helpful in understanding the issue by sharing about the video inspection problem. However, I was disappointed when I called back to ask some questions about the trunk open level probl by sharing about the video inspection problem. However, I was disappointed when I called back to ask some questions about the trunk open level problem, and the answer I received was unclear and unhelpful, ten asked me to drove back to the dealer with 20 mile distance, waiting for half an hour with instructions on how to set the trunk with one min. More

I walked in just to browse. I knew I wanted a new car but was not sure of the model or style I would want. Sale rep Marius took his time showing us around not knowing if we were I knew I wanted a new car but was not sure of the model or style I would want. Sale rep Marius took his time showing us around not knowing if we were ready to commit to buying a car but still showed us around and took his time. He never pressured us just showed us different styles and explained the models. I came back two days later and purchased a car. Great experience overall More

To mush Mony repair turbo am never afood because my monthly salery is to lo monthly salery is to lo More

Friendly staff. Extremely polite and did a great job.! Also post sale follow up was helpful. Only complain I have was the extremely long wait ( > 2 hour plus) to pay Extremely polite and did a great job.! Also post sale follow up was helpful. Only complain I have was the extremely long wait ( > 2 hour plus) to pay and close that was out of sale persons control. More

My S550 battery died while in my garage. I was so pleased that MB Stevens Creek responded to my dilemma and as soon as they had staff available they sent out someone with a new battery insta I was so pleased that MB Stevens Creek responded to my dilemma and as soon as they had staff available they sent out someone with a new battery installed it right in my garage (and these batteries for S Class are so huge as well as buried in the trunk so it wasn’t easy getting to it. The job was very neatly and professionally completed. I wasn’t even contacted until a day or two later for payment and getting my invoice. This is not the first time I’ve been impressed with the level and quality of service that I’ve experienced. Can’t recommend this dealership more! More

Cody was great. We love the car we bought and appreciate the dealership working with us and our budget and getting us into my wife’s dream car. They also took care o We love the car we bought and appreciate the dealership working with us and our budget and getting us into my wife’s dream car. They also took care of us on our repairs, I will most definitely be coming back here to look for our next Mercedes in the future . More

Stevens Creek Mercedes Service is convenient to get to, clean and efficient setup. Staff is courteous and professional. My service manager Erica Flores is excellent, she’s helpful, attentive, kept me info clean and efficient setup. Staff is courteous and professional. My service manager Erica Flores is excellent, she’s helpful, attentive, kept me informed and offers very good service value. More

Outstanding service! Everyone at this dealership is friendly, knowledgeable, and helpful. I appreciate all of the updates and assistance. Everyone at this dealership is friendly, knowledgeable, and helpful. I appreciate all of the updates and assistance. More

I would say that the main reason we left the dealership with a car that day was due to Bill's laidback and not pushy attitude! He carried himself with grace, calm thought the whole transaction - very pleas with a car that day was due to Bill's laidback and not pushy attitude! He carried himself with grace, calm thought the whole transaction - very pleasant to deal with! More

Great service! My service advisor was very good with handling my service. If you are not in a rush, try to avoid going on a Friday because there will be a long line My service advisor was very good with handling my service. If you are not in a rush, try to avoid going on a Friday because there will be a long line at the service dept. More