Mercedes-Benz of Stevens Creek

The staffs are all professional, knowledgeable and very polite and helpful all so take care of the customers in a very friendly manner. I am very happy to have Mercede. polite and helpful all so take care of the customers in a very friendly manner. I am very happy to have Mercede. More

Good the sales team explained and guided with good amount of patience. The team also helped us with the financing. But after sales experience is not very good as the team seems to be quite laid back after th of patience. The team also helped us with the financing. But after sales experience is not very good as the team seems to be quite laid back after the selling process More

Sales rep was fast talking and intent on the upsell, then was not able to explain reason behind recent three year gap in CarFax service records for selected car. In his followup email, he was curt even rude was not able to explain reason behind recent three year gap in CarFax service records for selected car. In his followup email, he was curt even rude when asked for correct owners manual (one provided was for different model). His reply was what you got is it, go online if you want the correct car model manual. Professionalism declined after cash was paid for car, transaction complete. Very transactional, not relationship focused, even as we are 4 time Mercedes purchasers. More

Great experience every time I visit the dealership. Great people. Great service and Great experience! Great people. Great service and Great experience! More

Great service! Everything done as promised. Very friendly staff. I would never go anywhere else. Everything done as promised. Very friendly staff. I would never go anywhere else. More

My service advisor Ethan is awesome! He's professional and knowledgeable. During the service, his response was always prompt. And he did his best to help me with any request. Excellent c He's professional and knowledgeable. During the service, his response was always prompt. And he did his best to help me with any request. Excellent customer service at all! More

This was on of the easiest car buying experiences I’ve had. Everyone was kind and courteous. The sales team took great care of us. had. Everyone was kind and courteous. The sales team took great care of us. More

steve Kirksey is the best Jack is very punctual always calls in advance got car washed calls in advance got car washed More

Danny Ho is Fantastic, Professional, trustworthy and knowledgeable. I just brought my new Mercedes for Maintenance that I purchased from Monterey, CA. I had a wonderful experience ( never disappointed) knowledgeable. I just brought my new Mercedes for Maintenance that I purchased from Monterey, CA. I had a wonderful experience ( never disappointed) because of Danny’s integrity and knowledge. I will always keep coming back. I work for a Body Shop for over 16 years and we bring all our Mercedes vehicles to this Dealer because of him. We also recommend this Dealer to friends, family and customers. Superb Service! More

Great service, honest advice. Each time I come to MBSC for service, I have the confidence that issues will get resolved with no issues or pressure. They just want to make sure you Each time I come to MBSC for service, I have the confidence that issues will get resolved with no issues or pressure. They just want to make sure your car is in tip top shape... More