Mercedes-Benz of Stevens Creek

Speedy service when emergencies occur. No waiting for an appointment! Great service department and comfortable waiting areas. No waiting for an appointment! Great service department and comfortable waiting areas. More

James was efficient and kept me informed of the progress of the service. Great customer service! of the service. Great customer service! More

Our service advisor Danny Ho is awesome. He is very neat and helps to check everything. He is very neat and helps to check everything. More

Txt appointment and updates made it easy to track the progress and set expectations for my schedule. Work was done as promised. progress and set expectations for my schedule. Work was done as promised. More

I ,like most people,do not like the car buying process. When a friend and I arrived at Steven Creek Mercedes Benz dealership Jeyson approached us with a professional and in a way that put me at ease. He When a friend and I arrived at Steven Creek Mercedes Benz dealership Jeyson approached us with a professional and in a way that put me at ease. He said check out this vehicle that was outside the door to the showroom after asking what I was interested in. He stepped away to retrieve a demo vehicle. When it came time for the pricing he kept a relaxing atmosphere by listening and showing different options. After the sale he has maintained a open conversation by assisting in explains all the nuances of the vehicle buttons and features. He assisted in setting up some Mercedes Benz apps on my phone More

Steve Kirksy is amazing as usual! Extremely service minded and client focused. Always a pleasure to work with. I know my car is well taken care of. The extra bonus of having a loan Extremely service minded and client focused. Always a pleasure to work with. I know my car is well taken care of. The extra bonus of having a loaner is definitely appreciated. More

Service was fast. They were really welcoming and help me to quickly process the paperwork. They understand the customer need. They were really welcoming and help me to quickly process the paperwork. They understand the customer need. More

I was welcome well start on the receptionist we assisted by Steven he is well oriented to his job he is very calm and answer question well and was satisfied as well. Everyone is very profesional my papers p by Steven he is well oriented to his job he is very calm and answer question well and was satisfied as well. Everyone is very profesional my papers process as I’m expected well done. More

I was inpressed this time on how my advisor responded to my service needs and how attentive was he when I brought my concerns from last year and how I was mistreated and harrased after the service appt. The my service needs and how attentive was he when I brought my concerns from last year and how I was mistreated and harrased after the service appt. The advisor quickly understood and offered me an appology and a full detail cleaning inside out and engine. It made me feel wanting to come back for future services needs. One thing I observed while waiting, was that everyone who passed by where I was sitting seemed to very unfreindly. The same white man and woman and a black employee passed several times and not a single one of them said good morning or gave any signs of acknowlegement. It felt like I was invisible to them. However, a mexican employee passed by and he acknowledged my presence and greeted me with "good morning, how are you" I made a point to him about the other empoyees and thanked him for acknowledged me. I also pointed out to my advisor and want for the coorporate managers to educate the employees about culture humility. Because of customer like me who buy mercedes they have a job. It doesn't take too much to acknowledge and greet some one to show respect and appreciation for doing business with Mercedes Benz. Respectfully, More

John Stansberry is excellent as always. . The wait times to reserve a loner were way too long. This delayed my service appointment . There were also very long lines to get the loner and als . The wait times to reserve a loner were way too long. This delayed my service appointment . There were also very long lines to get the loner and also to retrieve my car once I had paid. This has been an issue for the last couple of years and needs to be fixed. More