Mercedes-Benz of Stevens Creek

Pleasant to work with and very knowledgeable of the product. Answered all questions and very respectful. product. Answered all questions and very respectful. More

The phone service in this dealership is very poor and this is very frustrating to me. You should do something about it if you do really care about how your customers feel this is very frustrating to me. You should do something about it if you do really care about how your customers feel More

Reliable service, accommodating, timely, c c c c c c c c c c c c c c c c c c c More

Jeyson was very professional and thorough in discussing the features of the car and was considerate of our time. It was our intention to simply test-drive the vehicle, but he made it so easy that we ended the features of the car and was considerate of our time. It was our intention to simply test-drive the vehicle, but he made it so easy that we ended up driving away with a new car and traded in our previous one. The whole process was one of quickest I have experienced. I can recommend Jeyson and his knowledge to any prospective buyers. More

From start to finish Susan was great. She went above and beyond. We got our service and since it was a long one she got us a loaner car. She helped us out with carting our stuff around. W She went above and beyond. We got our service and since it was a long one she got us a loaner car. She helped us out with carting our stuff around. We are older so that really helped. Very respectful. More

Talked with AH on 2/9/23 about 2019 SL63 for sale. Told him that I would fly to San Jose from Knoxville to look/drive. All seemed good. Decided to make the trip on 2/24 with high likelyhood of buying Told him that I would fly to San Jose from Knoxville to look/drive. All seemed good. Decided to make the trip on 2/24 with high likelyhood of buying car. Talked with AH again on 2/23 to confirm car still available. At this point AH told me that management would not sell to out-of-state buyer (something about unable to work with other states regarding Title and fear of being sued). Car looked really nice, would be a cash deal! I would think that California dealer would want to get that Greenhouse Monster High Polluting car out of their state as quick as possible. Dealer should show on ad "will NOT sell to out-of-state buyer". Fortunately found and purchase SL65 same day from friendly Florida! More

I like the way they treated me when i first arrived and first experience with my car service. Erica my service adviser is super fast, direct to the point and very nice and easy to deal with. They also have first experience with my car service. Erica my service adviser is super fast, direct to the point and very nice and easy to deal with. They also have a video from the technician briefly to show the service is being done for my car. Thank you all so much for taking care of my car. More

Very Helpful! John and Ali made sure I was taken care of. I purchased the car I was looking for. John and Ali made sure I was taken care of. I purchased the car I was looking for. More

I had a very bad experience with this dealership. In fact, My car was sabotaged by the maintenance service by this dealership. In fact, My car was sabotaged by the maintenance service by this dealership. More

Steve Kirksey is the absolute best. He's handled my car for 9 years and every time it has been a pleasant experience. He is why I continue to come back to Stevens Creek Mercedes. He's handled my car for 9 years and every time it has been a pleasant experience. He is why I continue to come back to Stevens Creek Mercedes. More