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Mercedes-Benz of Stevens Creek

San Jose, CA

Overview
Reviews
Vehicles
4.4
923 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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4500 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 923 reviews

February 23, 2023

They provide video inspections for customers which is good, but they don’t provide loaner car within 5 days of scheduling. More

by YL
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Danny
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Feb 27, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

February 19, 2023

Everything went smooth, Ethan is always a pleasure to work with, very professional and courteous. More

by nonononononono
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Kurtz
Report | Print
Feb 22, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 19, 2023

Clean and fell good to walk in , No pressure approach , I wish they had more parking area. More

by raytalai
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asad
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Feb 19, 2023 -

raytalai responded

I highly recommend this dealership for no pursuer approach , my salesman ( Asad) was Very knowledgeable and professional and friendly communication.

Feb 23, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we are pleased to hear you had such a positive experience with us. We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.

February 18, 2023

Great dealership in terms of service and efficient in helping me find what I'm looking for. More

by gyh
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Facundo Meza Silva
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Feb 21, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello Andy, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Feb 21, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

February 18, 2023

Dropped our car for service. John Stansberry was excellent - kept us in the loop evry step of the way. Our SUV was delivered on time. When it looked like the software update didn More

by manish.goel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Report | Print
Feb 22, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 17, 2023

Services department should corporate together to help the client when they walk in to ask for help More

by noahtram11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
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Feb 21, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 641-4610 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

February 17, 2023

Great dealership in terms of service and efficient in helping me find what I'm looking for. Additionally, I found a few small issues with my car and my Mercedes representative said that since it is CPO t More

by Andy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Chen
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February 16, 2023

This was my 1st time worked with the service advisor Mr. James Duffer, he is nice, helpful and well explained all my questions. Very good service! More

by Sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Duffer
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Feb 20, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Sylvia, we are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 16, 2023

We received excellent service at this dealership. Our service advisor is outstanding. Steve Kirsey is professional and personable. The employees where we picked up our loaner were exceptional. Courte More

by kak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kirsey. The young person who gave us the loaner was excellent also.
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Feb 21, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!

February 15, 2023

This was the 1st time we had a service appointment with Ethan Kurtz. He was friendly, knew his work, very helpful and went the extra mile for us! I give him 5 stars! More

by cady1468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Kurtz, Evan
Report | Print
Feb 18, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ethan here at Mercedes-Benz of Stevens Creek! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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