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Mercedes-Benz of Stevens Creek

San Jose, CA

Overview
Reviews
Vehicles
4.4
923 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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4500 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 923 reviews

February 13, 2023

Excellent service every time . We go back from when it used to be Smythe MBZ and Volvo. More

by mariobouza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon , Charlie
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Feb 17, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 12, 2023

sales person was nice but rest of experience not so nice. I've been out of town on a business trip so sent emails about all my concerns with no response. Now that i'm back i'll be looking into my options More

by mlgmlg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Raymond, sales person, was nice but was the only positive.
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Feb 14, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

February 11, 2023

Ms Susan Sulimani was very helpful in getting my car serviced efficiently ánd fast. She has the customer’s car always to be safe after the annual check up. Thank MB for the diligence More

by SunnyD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Sulimani
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Feb 13, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Sunnyd, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 11, 2023

I was very pleased with the Customer Service since my maintenance appointment was scheduled through the time my car was ready for pick up. More

by gcs20001
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nate Jones, my Service Agent, as usual, provided me with excellent alternatives based on my car's conditions assessment. Nate as always, was very approachable, professional and with a friendly attitude. Thank you!.
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Feb 13, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 10, 2023

as always -- excellent service. John always ensures we are taken care of and that our car is properly cared for. More

by GSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stansbury
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Feb 13, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 10, 2023

The work is always done well and my service advisor is good about keeping me updated. My only complaint is that if I need a loaner then the wait time for a service appointment is several weeks. More

by sayandev.mukherjee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Flores
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Feb 13, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Please call our General Manager at (408) 641-4610 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

February 10, 2023

The service in this dealership is excellent. When your car is in service, they let you know through a video what they are working on in your car. My service advisor Susan was phenomenal she knew More

by Dmpinal58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeyson, Susan
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Feb 13, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 10, 2023

Always accommodating and smooth experience every time i visit here. Advisors always exceeds expectations and go over boards to help me in every way More

by davef
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marius
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Feb 13, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 05, 2023

MB Stevens Creek is one of the best dealerships, and Ryan is the bets salesperson who will take help you all the way and guide you in the best way possible. Definitely recommend to buy your Mercedes from thi More

by Shobhit
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan
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Feb 08, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Shobhit, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

February 04, 2023

My service advisor Danny Ho is super professional and knowledgeable, I will definitely recommend my other friends to bring their Mercedes to Danny. More

by shoppingnhc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Report | Print
Feb 07, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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