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Mercedes-Benz of Stevens Creek

San Jose, CA

Overview
Reviews
Vehicles
4.4
923 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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4500 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 923 reviews

January 12, 2023

My driver door does not respond to the lock button on the car handle two weeks after I picked it up. I have a vibration just after 2000 rpms ( I got new motor and transmission mounts through you). Took three More

by timhalsted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Jan 17, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to leave us feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 12, 2023

I contacted to many locations but I finally chose this location because Phil Ha was the only one follow up with me the vehicle that I wanted . He was very nice to took his time with us even though he had More

by noahtram11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Ha
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Jan 17, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 12, 2023

Very courteous service and worked quickly on the car as we had another appointment. Quite pricey oil change and tire rotation however More

by Absmith26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
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Jan 17, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

January 12, 2023

Professional, on time and amazing service from start to end with everything customer needs. Strongly recommended. More

by gstulic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Report | Print
Jan 17, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 11, 2023

The service was great and the car was repaired as per schedule. I was very satisfied with the work and the service agent. The service agent Danny was very knowledgeable about the car warranty and all rec More

by Fran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Report | Print
Jan 13, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Fran, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 10, 2023

I was never contacted by Merceds Benz of Stevens Creek. The M8 they have listed was transferred to their dealership from a Bay Area BMW dealer and marked up 8K. More

by dajamchill
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
None
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January 09, 2023

very kind and detailed feedback from Ethanz. it was done within a day, too. the lounge was spacious and drip coffee was good while charging my mobile. More

by Tommy Park
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethanz
Report | Print
Jan 12, 2023 -

Mercedes-Benz of Stevens Creek responded

We are pleased to hear you had such a positive experience with us, Tommy! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 09, 2023

I’ve been going to Mercedes Benz of Stevens Creek for my cars for over 19 years! They do not disappoint! Best customer service around! More

by Daskani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Flores
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Jan 12, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Daskani, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

January 09, 2023

I got my car from Mercedes’ Benz at Stevens creeks in September 2021. And I’m happy with the overall service they provide with regular car services, finances and answer any questions I have. More

by pratiksha
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jan 12, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello Pratiksha, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 08, 2023

Very thorough review of my E Class and corrected several issues , additionally several unknown issues were documented and are being scheduled. I was kept informed throughout the process. More

by Paulandrzejczyk
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susan
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Jan 11, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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