Mercedes-Benz of Stevens Creek

The service department is very efficient at drop off and pick up. My service coordinator kept me up to date on what was needed and how long it would tske to complete. pick up. My service coordinator kept me up to date on what was needed and how long it would tske to complete. More

Great team in service team Danny Ho great guy nice advice always keep good work up always keep good work up More

Very professional and courteous. Prompt in getting back. The place is very clean and well kept. Prompt in getting back. The place is very clean and well kept. More

Friendly staff and they got my financing done quickly. I'm very happy with my new Mercedes. I'm very happy with my new Mercedes. More

Was able replace the front seat clasp to bring front seat forward as both of this clasps release. chrome had cracked and peel. So when I needed to move the seat forward for one to get into the back seat, I forward as both of this clasps release. chrome had cracked and peel. So when I needed to move the seat forward for one to get into the back seat, I would cut my fingers, got these both replaced and got a detail so my car looks fab More

Staff is very friendly and professional. They answered my questions and were flexible when it came to getting my car. Danny has worked on my car for years, and he is very helpful. They answered my questions and were flexible when it came to getting my car. Danny has worked on my car for years, and he is very helpful. More

Quick response, nice customer service , professional in maintaining and fix all the request ( no matter what’s recall and any problem of software) very soon. I like the vibe in this dealer. They treat cust maintaining and fix all the request ( no matter what’s recall and any problem of software) very soon. I like the vibe in this dealer. They treat customers like friends. Very nice. More

The dealership is always suffering from staff shortages that lead to delays. Recently I had my car serviced. Surprisingly getting the car seen by my service rep and getting the service done was smooth an that lead to delays. Recently I had my car serviced. Surprisingly getting the car seen by my service rep and getting the service done was smooth and timely - they finished same day which is a first in several years now. However on pickup there was no one at the counter where pickup happens. What’s even more annoying is a couple guys were there moving something in from outside and they saw me waiting - at this ping is been waiting about 10 minutes. One of them said someone would be right there - but no one came - after about another 10 minutes I went and tracked down my service rep who apologized and went personally to get me my car . She did it right away - dropping whatever she was doing. I’ve said this before - the service rep I have is exceptional but Auto Nation needs a lot of improvement to support their people. More

Mercedes of Stevens Creek is a beautiful facility. But it really comes down to the people. Kamal Massoudi, Tony Spencer & John Stansberry are fabulous professionals with exceptional interpersonal sk But it really comes down to the people. Kamal Massoudi, Tony Spencer & John Stansberry are fabulous professionals with exceptional interpersonal skills, knowledge, and friendliness. As a customer for 36 years it is always a pleasure to work with you. Thank you, gentlemen. More

My advisor is James Duffer, he is a very nice person and is very professional. James quickly identified my car's issues and provided optimal solution for my car. Meanwhile, Mercedes provided me loaner car d is very professional. James quickly identified my car's issues and provided optimal solution for my car. Meanwhile, Mercedes provided me loaner car during my car's service, and it provide the best service to me and car as usual. I really love my experience in Mercedes Stevens Creek, thanks to all staffs. I am appreciate and will continue choose Mercedes Stevens Creek in the future. More