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Mercedes-Benz of Stevens Creek
San Jose, CA
920 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 920 reviews
September 24, 2022
Everyone is always pleasant and inviting. The service managers are very knowledgeable and the service work is always done right. I feel comfortable taking my car to Mercedes-Benz of Steve The service managers are very knowledgeable and the service work is always done right. I feel comfortable taking my car to Mercedes-Benz of Stevens Creek More
by gwenkale
Employees Worked With
James Duffer
September 23, 2022
Excellent services as always! ! My service manager Danny Ho has been taking care of my few MB for over 10 years. He has expertise in all types of vehicles and plants of knowledge. ! My service manager Danny Ho has been taking care of my few MB for over 10 years. He has expertise in all types of vehicles and plants of knowledge. The most important thing is he always comments on customer safety advice. He delighted services whenever I visited. Thank you so much, Danny! More
by bluejay525
Employees Worked With
Danny Ho
September 23, 2022
I am happy with service and communications to know what needed to be done. I left a message with the service department after I picked up my car that was never returned. So my question was never answered! needed to be done. I left a message with the service department after I picked up my car that was never returned. So my question was never answered! More
by April
Employees Worked With
James
September 20, 2022
God forbid if you have any issue or have to schedule an appointment, you will have to send them multiple emails and if you are lucky, you will get a response. Not sure why do they have a dedicated service appointment, you will have to send them multiple emails and if you are lucky, you will get a response. Not sure why do they have a dedicated service rep, why not let customers call and get one assigned? There is no value in a dedicated service rep since you are at their mercy to get a response. And don't get me started with the attitude of reps. And when you finally call and get an appointment, it will take you at least a few weeks to get one and more if you need a loaner. Even after reaching on time, I was told to hurry up since there is only 1 loaner left. I was turned back once for being 10 mins late since they didnt have any loaner cars left. This is not the service I would expect from a Mercedes Dealer. More
by VS
Employees Worked With
dont want to shame a person here.
September 20, 2022
Precise, timely, professional. The requisite service was performed without any surprises and the service advisor was professional and kept me well informed The requisite service was performed without any surprises and the service advisor was professional and kept me well informed More
by Ndangoria
Employees Worked With
Nate, Francine
