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Mercedes-Benz of Stevens Creek

San Jose, CA

Overview
Reviews
Vehicles
4.4
920 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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4500 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 920 reviews

August 26, 2022

Very Responsible, and help customer to find out the best solution, the service is excellent More

by Cheelin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Report | Print
Aug 31, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Cheelin, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 25, 2022

Worst service experience ever. Entitled service writers, a service manager that doesn’t want to help and a very messy service process that ends in confusion and frustration every s More

by racing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Duffer
Report | Print
Aug 31, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (408) 641-4610 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

August 24, 2022

Susan provided me an extra efforts that I am happy. I will visit MBZ SC again. More

by Young_park2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan
Report | Print
Aug 28, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy to hear you had such a positive experience with Susan! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 24, 2022

I did finally got the car I had been long for! Thanks to Steven Creeks! More

by Tony Oh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Ha
Report | Print
Aug 28, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Tony, your satisfaction is our top priority. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 24, 2022

Steve Kirksey has done a great job with the major suspension breakdown on my S550. I was scheduled to leave town and he made it possible. He not only fixed the problem but delivered the car to my hom More

by tjbraunstein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kirksey
Report | Print
Aug 28, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 22, 2022

Emergency tire blowout and my service rep Gisela had a loaner car waiting for me and handled everything that’s why I buy Mercedes at Stevens Creek More

by Jbs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giselle
Report | Print
Aug 26, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

August 21, 2022

The dealer shop was really clean with good cars displayed. The dealers that I have met were super nice and friendly. More

by Yang Hee Kwon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Ha
Report | Print
Aug 26, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello Yang, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 19, 2022

I live over in Santa Cruz so I was grateful that they did the work quickly and got me only way back home. More

by lifeisplay2211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
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Aug 24, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 17, 2022

Danny the service advisor was nice and courteous. Kept me updated of my vehicle. He gave me good suggestions about my vehicle More

by Lap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Report | Print
Aug 23, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 17, 2022

Excellent service. The staff is very helpful and is focused on customer satisfaction and good results. More

by Eugene Midlock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansbury
Report | Print
Aug 23, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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