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Mercedes-Benz of Stevens Creek
San Jose, CA
920 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 920 reviews
July 29, 2022
Had a pretty tricky problem with my car. Visit scheduled on time. My advisor John Saintsberry was great. Communicated very well before during and after fix. The tech he brought was great too Visit scheduled on time. My advisor John Saintsberry was great. Communicated very well before during and after fix. The tech he brought was great too. To top it off i had no loaner car reserved and they provided a lift home for me. Car fixed to my satisfaction. Great service. More
by YVS
Employees Worked With
John Sintsberry
July 29, 2022
John Stansberry is a large part of why I keep returning to MB of Stevens Creek for service on my 2016 C450. His technical knowledge is excellent, and he delivers on what he promises. What more could I a to MB of Stevens Creek for service on my 2016 C450. His technical knowledge is excellent, and he delivers on what he promises. What more could I ask for ? More
by richardmurdock
Employees Worked With
John Stansberry
July 28, 2022
It was actually a good experience taking our electric car to Mercedes Benz of Steven's Creek. It was nice to have Ethan Kurtz as the same person as the point of contact that we had on our last visit. We be t to Mercedes Benz of Steven's Creek. It was nice to have Ethan Kurtz as the same person as the point of contact that we had on our last visit. We be taking our car there again. Thank you Ethan. More
by agentj
Employees Worked With
Ethan Kurtz
July 28, 2022
Phil sold my car and he was very kind, caring and knowledgeable. His attention to detail was phenomenal! I will buy all my future Mercedes from Phil of Mercedes Benz Stevens Creek! knowledgeable. His attention to detail was phenomenal! I will buy all my future Mercedes from Phil of Mercedes Benz Stevens Creek! More
by Bscreams
Employees Worked With
Phil was my salesman was fabulous. Dominic who did my financing was wonderful!
July 24, 2022
On October 5th, 2021 I went in the Stevens Creek Mercedes Benz dealership. I inquired on getting a vehicle. I ended up finding a pre-owned 2018 GLE 350. I signed a contract and was told to come back and pick Benz dealership. I inquired on getting a vehicle. I ended up finding a pre-owned 2018 GLE 350. I signed a contract and was told to come back and pick the car up in a few days after the car was serviced. I signed that day and was told my payment was going to be $686.13. I signed the Docusign agreement not adding on any additional options except for gap insurance. On Friday October 8th, 2021 I was called from the finance manager Masee. I was asked to come back and resign a new lease. I was not able to make it until Wednesday October 13, 2021. When I got there I was rushing as I had my baby with me. He had me sign a contract saying something went wrong and he found me a better interest rate. I thought it was weird that I had to resign, as I have never done this before purchasing my other vehicles. Little did I know, I get my car note bill 2 months later and my payment went up to 869.19! I Thought to myself how did this happen! So I call Wells Fargo and they told me that 6 Items were added to the contract totaling about 10,000 in additional fees. I have reached out to Kevin the manager of the entire store. I flew in from out of state since I have moved and he told me that he would reassure me that he would get it fixed and reversed. I have reached out to him over 22 times from when I found out and he still has not kept his word. They have scammed me and are not only having me pay over 200 a month then I agreed to, but are not responding to my request. I am requesting my 10,000 back in unauthorized charges. I am also requesting back 2,000 for additional interest that im paying due to this fraud. I am also requesting 5,021 for damages back for travel expense, headaches, and stress in this matter. More
by monicalee
Employees Worked With
Masee and Kevin Store manager
