Mercedes-Benz of Stevens Creek

Upon arrival I was waiting for a valet to assist me as they use to come up as soon as you drive in for service. I waited for over 20 minutes and there was no one to assist me. I had no option but to drop they use to come up as soon as you drive in for service. I waited for over 20 minutes and there was no one to assist me. I had no option but to drop off my keys in the owl drop box. I waited for over 25 minutes for the valet to bring my car and when I asked if someone was getting my car...I was asked if I had any paperwork for them and I wasn’t given any specific paperwork to give to the valet. But did show them my receipt. By this time a couple people that was waiting after me had gotten their car and I was still waiting and this went on until everyone else got their car!!!!! Needless to say I was the last person to get my vehicle. There was about 6 people that was their with me. Very disappointed since I’ve been purchasing my cars and strive for over 20+years More

Service was awful. It took over a week. Never got a call about status unless I called them first. Rude, overworked advisors. I’m always suspicious when they find new pr It took over a week. Never got a call about status unless I called them first. Rude, overworked advisors. I’m always suspicious when they find new problems for which there had been no indication prior to taking it in - in this case, a problem that only manifested the once I’d presented a coupon. Will definitely drive the extra 20-min to find a different dealership next time. More

Long wait times at check-in but very good service otherwise. Discussed work scope in detail and answered all questions thoroughly. otherwise. Discussed work scope in detail and answered all questions thoroughly. More

Service was good and thorough but slow. My CLA 250 (bought 2 years ago, ~17K miles) got the check engine light on. The dealership took ~a week to diagnose the problem and order the parts re My CLA 250 (bought 2 years ago, ~17K miles) got the check engine light on. The dealership took ~a week to diagnose the problem and order the parts required to fix it. We did not get a loaner car for that week as there is a 4 week wait for loaner cars. However, this kind of a problem cannot be pre-scheduled. The dealership gave us a loaner car after 1 week as the parts that they had ordered had still not been delivered. Our car was ready after 2 weeks. We were hearing a fluttering sound as well near the driver side door when the car went > 60mph. We went on a test drive with an engineer who was able to confirm that sound and spent some time to fix it. We appreciate the thoroughness of the service from the team. More

Excellence experience for lease end purchase. The staff were professional and made the process very smooth. The staff were professional and made the process very smooth. More

Staff are all sophisticated and supportive to the customers. During I was looking for the car and after I bought car, their support is great. customers. During I was looking for the car and after I bought car, their support is great. More

MB of Stevens Creek has a wide selection of new/used vehicles. Tony and Dominick made the entire trade-in and purchase a pleasant experience. Thanks guys. vehicles. Tony and Dominick made the entire trade-in and purchase a pleasant experience. Thanks guys. More

We have continued to buy Mercedes cars because of the service provided at this dealership. Danny Ho, our long time service advisor, and Steve Kirksey, who works in both sales and service, went out of th service provided at this dealership. Danny Ho, our long time service advisor, and Steve Kirksey, who works in both sales and service, went out of their way to help us expedite the purchase of our latest vehicle. They are both to be commended. More

My is agent Giselle Miranda, she is very expert and responsible. Appreciate her. Thanks Narges Moghaddam responsible. Appreciate her. Thanks Narges Moghaddam More

Quick and easy process when dropping the car for service. Explained in details about services required and estimated cost and timeframe. Explained in details about services required and estimated cost and timeframe. More