Mercedes-Benz of Stevens Creek

Service was good and thorough but slow. My CLA 250 (bought 2 years ago, ~17K miles) got the check engine light on. The dealership took ~a week to diagnose the problem and order the parts re My CLA 250 (bought 2 years ago, ~17K miles) got the check engine light on. The dealership took ~a week to diagnose the problem and order the parts required to fix it. We did not get a loaner car for that week as there is a 4 week wait for loaner cars. However, this kind of a problem cannot be pre-scheduled. The dealership gave us a loaner car after 1 week as the parts that they had ordered had still not been delivered. Our car was ready after 2 weeks. We were hearing a fluttering sound as well near the driver side door when the car went > 60mph. We went on a test drive with an engineer who was able to confirm that sound and spent some time to fix it. We appreciate the thoroughness of the service from the team. More

Service was awful. It took over a week. Never got a call about status unless I called them first. Rude, overworked advisors. I’m always suspicious when they find new pr It took over a week. Never got a call about status unless I called them first. Rude, overworked advisors. I’m always suspicious when they find new problems for which there had been no indication prior to taking it in - in this case, a problem that only manifested the once I’d presented a coupon. Will definitely drive the extra 20-min to find a different dealership next time. More

Excellence experience for lease end purchase. The staff were professional and made the process very smooth. The staff were professional and made the process very smooth. More

Staff are all sophisticated and supportive to the customers. During I was looking for the car and after I bought car, their support is great. customers. During I was looking for the car and after I bought car, their support is great. More

MB of Stevens Creek has a wide selection of new/used vehicles. Tony and Dominick made the entire trade-in and purchase a pleasant experience. Thanks guys. vehicles. Tony and Dominick made the entire trade-in and purchase a pleasant experience. Thanks guys. More

We have continued to buy Mercedes cars because of the service provided at this dealership. Danny Ho, our long time service advisor, and Steve Kirksey, who works in both sales and service, went out of th service provided at this dealership. Danny Ho, our long time service advisor, and Steve Kirksey, who works in both sales and service, went out of their way to help us expedite the purchase of our latest vehicle. They are both to be commended. More

My is agent Giselle Miranda, she is very expert and responsible. Appreciate her. Thanks Narges Moghaddam responsible. Appreciate her. Thanks Narges Moghaddam More

Quick and easy process when dropping the car for service. Explained in details about services required and estimated cost and timeframe. Explained in details about services required and estimated cost and timeframe. More

They take care of my car in a timely manner. It really save my time and service is great! I have been with them for 12 years. It really save my time and service is great! I have been with them for 12 years. More

Great services. Professional and friendly staff. Lovely dealership and perhaps the best dealership in San Jose. They have thumbs up from me. Professional and friendly staff. Lovely dealership and perhaps the best dealership in San Jose. They have thumbs up from me. More