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Mercedes-Benz of Stevens Creek
San Jose, CA
921 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 921 reviews
November 27, 2023
I had a horrible experiment having the maintenance with them. I have been receiving "radar sensor dirty" message, after doing the examination they claimed it was damaged by external impact and charge me $2 them. I have been receiving "radar sensor dirty" message, after doing the examination they claimed it was damaged by external impact and charge me $2000 for the repair. I was under warranty coverage but they refuse to go through under warranty while there was absolutely no sign of external impact of the sensor. I argued with moth the advisor and the manager, they were both refused to provide the detailed diagnose of the damage and didn't want to even try to have the file the warranty claim. Really disappointed with this service and will never come back again. More
by Jingjing Zhang
Employees Worked With
Steve Kirksey
November 25, 2023
As always, Vincent was excellent! Always keeping me informed and ready to help when I have a question. The online payment option was super easy to use. Always keeping me informed and ready to help when I have a question. The online payment option was super easy to use. More
by sarahsmith711
Employees Worked With
Vincent
November 24, 2023
I had no problem during this experience with service. John Stansberry was helpful and I do appreciate the online payment system. What could use some improvement is the pickup process. That was, unfortuna John Stansberry was helpful and I do appreciate the online payment system. What could use some improvement is the pickup process. That was, unfortunately, slow and clunky with multiple people at the desk and multiple people in line but only one person trying to help customers. Not a good look when you've already paid, etc.... More
by annette
Employees Worked With
John Stansberry
November 15, 2023
Avoid! After six unsuccessful repairs the issues was not resolved. Due to no response on my text from the dealer regarding “warning parking brakes light a After six unsuccessful repairs the issues was not resolved. Due to no response on my text from the dealer regarding “warning parking brakes light are on “I schedule appointment in different dealership. More
by Mislead
Employees Worked With
Nathan
