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Mercedes-Benz of Stevens Creek
San Jose, CA
928 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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April 04, 2022
I purchased a used 2017 VW Golf from the dealership few weeks ago. After I took the vehicle home I found out extra noise from the front wheels (the sales guy told me it is because of new tires) but turned weeks ago. After I took the vehicle home I found out extra noise from the front wheels (the sales guy told me it is because of new tires) but turned out it was due to bad wheel bearings. Also on the way back home I went up a speed bump and the back socks/structs made a very bad sound. I took the car back, they looked at it after few days and told me that they will replace the bearings and socks (what's up with the 150 point test with 0 problems reported!). After few days they responded back saying they can't fix the rear socks because it's has no problem (it had serious problem!, I had a friend and a mechanic look at it). Unfortunately I had to return the car. I had to contact them and visit the dealership at-least 10-15 times till this point. I have returned the car since a while back and I have not received my downpayment yet. I have called the dealership several times since then but nobody has the answer, standard answer is either don't know or we will contact you and nobody contacts back. This is extremely frustrating, and I have wasted so much of my time already because of this. Did not expected this from a Mercedes-Benz dealership. More
by skyakash
Employees Worked With
Marvin Siquig, Goran Muftic
April 02, 2022
I asked the technician to give me a quote on a cosmetic repair for the car since someone scraped the bottom front while parking. The technician never responded. He was also not knowledgeable on the functio repair for the car since someone scraped the bottom front while parking. The technician never responded. He was also not knowledgeable on the functions of the car. More
by inescolombetti
Employees Worked With
Nate
April 01, 2022
Thanks to Nate to figure out the engine mount problem on my 2015 GLK350. He briefed me on the progress and helped with my loaner over the weekend. my 2015 GLK350. He briefed me on the progress and helped with my loaner over the weekend. More
by maxlau008
Employees Worked With
Nate Jones
