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Mercedes-Benz of Stevens Creek
San Jose, CA
945 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 945 reviews
April 11, 2022
I brought my car in for service/repair. Initially, I was skeptical due to a bad prior experience. It seems things have change, I got an honest assessment of the issues, and repairs were d Initially, I was skeptical due to a bad prior experience. It seems things have change, I got an honest assessment of the issues, and repairs were done to my satisfaction. Working with Vincent was great. More
by brian.m.lee
Employees Worked With
Vincent Hoang
April 10, 2022
Customer service was great. Everything was excellent.Asad Hanif was very nice and cooperative. We are enjoying our new car. Thank you Everything was excellent.Asad Hanif was very nice and cooperative. We are enjoying our new car. Thank you More
by jamilahassan711
Employees Worked With
Asad Hanif
April 07, 2022
It would be helpful if the dealership could provide a loaner car for Sprinter service as I live 25 miles away from the dealership and a ride to and from the dealership is difficult. loaner car for Sprinter service as I live 25 miles away from the dealership and a ride to and from the dealership is difficult. More
by zelvermichael
Employees Worked With
Eathen
April 05, 2022
Our Salesperson Sami N. and this Dealership was very professional and exceptionally accommodating in the purchase of our new Mercedes-Benz. and this Dealership was very professional and exceptionally accommodating in the purchase of our new Mercedes-Benz. More
by sisdunham
Employees Worked With
Sami Nurahmed
April 04, 2022
I purchased a used 2017 VW Golf from the dealership few weeks ago. After I took the vehicle home I found out extra noise from the front wheels (the sales guy told me it is because of new tires) but turned weeks ago. After I took the vehicle home I found out extra noise from the front wheels (the sales guy told me it is because of new tires) but turned out it was due to bad wheel bearings. Also on the way back home I went up a speed bump and the back socks/structs made a very bad sound. I took the car back, they looked at it after few days and told me that they will replace the bearings and socks (what's up with the 150 point test with 0 problems reported!). After few days they responded back saying they can't fix the rear socks because it's has no problem (it had serious problem!, I had a friend and a mechanic look at it). Unfortunately I had to return the car. I had to contact them and visit the dealership at-least 10-15 times till this point. I have returned the car since a while back and I have not received my downpayment yet. I have called the dealership several times since then but nobody has the answer, standard answer is either don't know or we will contact you and nobody contacts back. This is extremely frustrating, and I have wasted so much of my time already because of this. Did not expected this from a Mercedes-Benz dealership. More
by skyakash
Employees Worked With
Marvin Siquig, Goran Muftic
