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Mercedes-Benz of Stevens Creek

San Jose, CA

Overview
Reviews
Vehicles
4.4
928 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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4500 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 928 reviews

March 22, 2022

Susan is the best service advisor I've ever had. Excellent communicator and very responsive! More

by korpeti1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Sulimani
Report | Print
Mar 26, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 22, 2022

Troy was very helpful and gave the right advice that also saved me money. Very satisfied with the service. More

by Sauravsahay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy
Report | Print
Mar 26, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 20, 2022

My advisor Troy did very good job and explaination to me. I really appreciate his help all the time. More

by Annie Nin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy
Report | Print
Mar 23, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello Annie, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 18, 2022

Very responsive and nice to talk to them it is quite comfortable rely on them. More

by yoonji1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
samer
Report | Print
Mar 22, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we appreciate you taking the time to leave us a response. Drive safe, and we'll see you on the road.

March 18, 2022

John Stansberry is an excellent service advisor and is the chief reason we continuously do business with Mercedes of Stevens Creek. More

by Jegwherry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Report | Print
Mar 23, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 17, 2022

Service was great. Everyone was friendly, car was very nice and clean when I picked it up. More

by Aloustau420
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Mar 22, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 16, 2022

The service was technically fine and car was delivered on time. However, the car came back dirty (uncleaned). In addition, there was no drop off. I was told this is due to COVID but I haven’t seen any of the More

by mani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Samer
Report | Print
Mar 20, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 14, 2022

The dealer deprogramed all of my settings and has no personnel available to assist with the reset. One pays $150K+ for a car and gets it back with all factory settings. More

by spahl
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
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Mar 14, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 641-4610 to discuss what we can do to help.

Mar 14, 2022 -

spahl responded

My direct dial number is 408-918-2826. I sent a message to the GM through my sales representative. When your GM has time, I am available to discuss.

March 14, 2022

I been with this dealer for more than 25 years. . I am very happy with their reliable service. More

by Iyeh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Mar 16, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Iyeh, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

March 13, 2022

Very responsive and quick turn around in the repair shop. Friendly and easy to work with. More

by David.J.Boudreault
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan
Report | Print
Mar 15, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

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