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Mercedes-Benz of Stevens Creek
San Jose, CA
920 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 920 reviews
March 14, 2022
The dealer deprogramed all of my settings and has no personnel available to assist with the reset. One pays $150K+ for a car and gets it back with all factory settings. personnel available to assist with the reset. One pays $150K+ for a car and gets it back with all factory settings. More
by spahl
Employees Worked With
Unknown
March 12, 2022
Everybody was Very professional. And the service was prompt. Service completed with in day. I appreciate having a loaner car available every time i go in. And the service was prompt. Service completed with in day. I appreciate having a loaner car available every time i go in. More
by JL
Employees Worked With
Troy shalk
March 11, 2022
Dropped off my car for B service. Service check-in was friendly and efficient. My most pleasant surprise was no extras on my bill. I prepaid my maintenance when I purchased the car. I Service check-in was friendly and efficient. My most pleasant surprise was no extras on my bill. I prepaid my maintenance when I purchased the car. It was great not to see extra costs. Car was washed and vacuumed when I got it back. More
by sean.campion
Employees Worked With
Erica
March 10, 2022
Susan, our Service Rider is the best! She took great care of us and our car. She addressed all of our concerns in a timely fashion. The work that was completed on our car was perfect. She took great care of us and our car. She addressed all of our concerns in a timely fashion. The work that was completed on our car was perfect. More
by suzannex4
Employees Worked With
Susan
March 10, 2022
Very poor communication. I made my appointment 7 days later so they can order the part. 2 days after I dropped my vehicle off they texted to ask who ordered my part, they fo I made my appointment 7 days later so they can order the part. 2 days after I dropped my vehicle off they texted to ask who ordered my part, they forgot to order my part, 2 days later they ordered it. Short story an additional 3 weeks later (6 weeks total) they have no idea where the part is or when it will arrive. All I get is a shrug of the shoulders when I go in. They are suppose to call when the part comes in. More
by Miranda
Employees Worked With
Nate Jones
March 08, 2022
Every single time I bring my car for service, Troy Shalk, the service advisor, is being very helpful, knowledgeable, friendly and a real professional. Probably he is the only reason I keep coming back to thi the service advisor, is being very helpful, knowledgeable, friendly and a real professional. Probably he is the only reason I keep coming back to this dealership for service. More
by SB2022
Employees Worked With
Troy Shalk
