Mercedes-Benz of Stevens Creek

We got the appointment we wanted and it was done on time. The service was excellent. time. The service was excellent. More

Having to wait for more than 15 minutes (without explanation) for the service advisor to drop off my car did not help the ratings, neither did the same wait time to get the car back after payment. explanation) for the service advisor to drop off my car did not help the ratings, neither did the same wait time to get the car back after payment. Main issue: thought the company was reputable and therefore trusted the advisor, but I was lead to unneceassary services doubling the price. I asked for Service B. The advisor offered 'minimum', 'regular' and 'maximum'. Some items in the 'minimum' seemed unnecessary to me. He said, it is recommended, especially the brake fluid replacement. We scratched two wheel/tire related items, but left the brake fluid job. When I received the invoice at the end of the day, it said 'CUSTOMER requested 3 year 30,000 mile service' (for my 2 year old car with 7000 miles). As mentioned, I had requested a 'Service B' (oil change plus some filter). My car asked for it and the manual talked about it. At order time I did not receive a printed copy of what supposed to be done. I only saw (socialy distanced) a tablet. I did not see the key "3 year". On top of it I was also charged more than what he told me ($831 plus tax instead of $746 plus tax). Again, no written record leaves it to his word against mine. They nickel and dime you on top of that: One item said 'Remote battery', which means battery for the remote, "it is only a dollar", he said. On the invoice it said: $2.75 plus tax. They may have added labor as well. Conclusions left for the reader. More

Had a good experience at the dealership. Professional sales and finance manager. Would recommend it to anyone. sales and finance manager. Would recommend it to anyone. More

Very fast service, they took their time to check the car with me and look for any other issues that needed to be addressed. with me and look for any other issues that needed to be addressed. More

professional staff, they friendly I had a great professional staff, they friendly I had a great experience, I used other Mercedes dealership around San Jose but this has been my favorite so far E professional staff, they friendly I had a great experience, I used other Mercedes dealership around San Jose but this has been my favorite so far Ethan was my service advisor and I’ve been very happy with him, great job Shawn More

Steve is the very BEST! We are Completely happy with our service and the dealership. Highly recommend. service and the dealership. Highly recommend. More

Quite disappointed. No loaner vehicles or shuttles. Now that Mercedes Stevens Creek is part of auto nation a company with multiple dealerships they should be able to get a car from a sister branch. Plus th that Mercedes Stevens Creek is part of auto nation a company with multiple dealerships they should be able to get a car from a sister branch. Plus the customer service wasn’t good quite disappointed. Still didn’t get my dent taken care. My family and I have been going here for 22+ years. It’s quite disappointing how it’s changing. More

My experience purchasing a car was overall positive and my expectations were met. The only concern I have is the lack of availability for the service department. my expectations were met. The only concern I have is the lack of availability for the service department. More

Troy Schalk is a good advisor. My 3 cars run perfectly between each annual service which is a testament to the good, efficient mechanics you maintain in the dealership. I would never take my cars elsewher between each annual service which is a testament to the good, efficient mechanics you maintain in the dealership. I would never take my cars elsewhere and never have since 1979. More

I would have forgotten but they called and made sure that I got the benefit of my wheel package. I got the benefit of my wheel package. More