Mercedes-Benz of Stevens Creek

Sami my Salesman was extremely helpful and did everything he could to provide me great service and addressed all my questions everything he could to provide me great service and addressed all my questions More

Giselle Help me a lot with my tires and she was the best representative I ever had she was so good with me help me a lot and I wish to her and Mercedes Stephen Creek all the best representative I ever had she was so good with me help me a lot and I wish to her and Mercedes Stephen Creek all the best More

Prompt. Professional. Communicates well with us. Offers replacement car! Special thank you to Steve Kirksey👍 replacement car! Special thank you to Steve Kirksey👍 More

We have been doing business with Mercedes-Benz of Stevens Creek since 1995. We have purchased multiple Mercedes and have always had the cars serviced by this dealer. The experience is always first class and Creek since 1995. We have purchased multiple Mercedes and have always had the cars serviced by this dealer. The experience is always first class and I couldn't be happier with the dealer especially with our service advisor John Stansberry. John is a trusted resource and always goes the extra mile to provide exceptional customer service. More

The staff is friendly, accommodating, and very professional in delivering care. I especially thought Charlie Fish the service manager, and Jake Tran my service rep., took the time to provide me wi professional in delivering care. I especially thought Charlie Fish the service manager, and Jake Tran my service rep., took the time to provide me with excellent customer service. More

Definitely need improvement on covaid risk management. Service entry car driver who relocated nearly every car in for service had no face mask on. The car loaner rep didn’t have his nose covered. I felt Service entry car driver who relocated nearly every car in for service had no face mask on. The car loaner rep didn’t have his nose covered. I felt unsafe and reported it to 2 people. Nate Jones, my service rep, did a good job like usual! More

For a regular maintenance service, the representative took care of me and the car well and completed the job on time as I was waiting. took care of me and the car well and completed the job on time as I was waiting. More

David Nghiem was an awesome sales person. I got my new GLS 450 last Saturday. He understood all my needs quickly and got it ready so quick. We had a new born waiting inside the car with my wife and Davi GLS 450 last Saturday. He understood all my needs quickly and got it ready so quick. We had a new born waiting inside the car with my wife and David helped out so much by getting the car and paperwork completed in 90minutes!! It was the shortest time I was at the dealer. He made our entire family feel so comfortable and happy during our entire stay. I am so happy to meet a prompt, reliable, helpful person at MB Stevens Creek! More

Bad Business!!! Bought a used 2016 Lexus Rx 350 a couple months ago. The rear passenger side is squeaking so I set up an appointment to see exactly what’s wrong with it. I had an appointment with Danny Ho a months ago. The rear passenger side is squeaking so I set up an appointment to see exactly what’s wrong with it. I had an appointment with Danny Ho and he passed me off to Nate Jones. I really thought the appointment would only take a couple hours since it is an appointment but Nate Jones said he doesn’t know how long it would take and it could take all day. Well I didn’t plan for that so I told him I need to reschedule. No problem he said, He gave me his business card and said just text me and come around the end of next week and drop it off and I’ll make arrangements for you to get a loaner car while they diagnose the problem and if they need to order the part they would fix it. Well I texted him twice the week after my initial appointment since he said that was the fastest way to get a response and of course no response. So I called the week after that and talked to some lady and she got all my info down and said she would have Nate Jones contact me. Still haven’t heard anything from anyone. Definitely a disappointed customer. Would not recommend to anyone!!! Hopefully the extended warranty I got through them will work at a Lexus dealer. More