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Mercedes-Benz of Stevens Creek

San Jose, CA

Overview
Reviews
Vehicles
4.4
920 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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4500 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 920 reviews

August 14, 2021

Erica Flores in Service was very courteous, friendly, prompt, helpful and constantly kept me updated. Shahin Baigzad in Sales was unfortunately lethargic and unresponsive. More

by terence.phan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Flores
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Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hello, we appreciate you taking the time to leave us this feedback. We always strive to provide personable and excellent customer service. Thank you for the review!

August 14, 2021

You have great service, it’s always a pleasure bringing my car in. More

by Esther
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Sulimani
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Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 12, 2021

Ken Nguyen was fantastic. He found us the car we wanted, which we love. He was very knowledgable and gave us the opportunity to act that day. More

by mickpfaff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Nguyen
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Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 12, 2021

Charlie Fish is always knowledgeable, professional and friendly. The perfect trifecta! He also got a loner car for me after the scheduler forgot to include one! More

by sandifrazer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Fish
Report | Print
Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 12, 2021

We had an excellent experience working with Mercedes of Stevens Creek. Our salesperson Kamil was on top of it and made us feel great during the process. It was a wonderful customer service engagement. More

by mr.montgomery6996
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamil Beiteshagh
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Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2021

My service manager Danny Ho who has been taking care of my several MB cars for over 10yrs. Always satisfied with what he has been done. Thanks, Mr. Danny Ho! You ARE the name of Mercedes Benz!! More

by bluejay525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Report | Print
Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you have any further questions, please don't hesitate to reach out!

August 12, 2021

3 years ago they gave me an amazing lease deal and after 3 years the car was still worth a lot more that i went ahead and bought it, great sales team! More

by kate
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Chassebi
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Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi Kate, thank you for taking the time to leave a review for us at Mercedes-Benz of Stevens Creek. We're happy we could meet your expectations! We hope to see you soon!

August 09, 2021

Great service and people. Danny Ho resolved my issue going well above. More

by MarkS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Report | Print
Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you so much for your positive comments about Mercedes-Benz of Stevens Creek! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2021

Excellent and caring service and the representative, Steve Kirksey, went above and beyond to explain things and help us. Wonderful experience, keep up the good work. More

by Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kirksey
Report | Print
Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi Ray, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 06, 2021

took 4 month to fix a single problem.had to visit took 4 month to fix a single problem. had to visit multiple times to get it fixed. damaged my car during that service. had to visit again. worst ev More

by lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nate Jones
Report | Print
Aug 17, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 641-4610 to discuss what we can do to help.

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