Mercedes-Benz of Stevens Creek

Susan Sulimani is my sole point of contact at the dealership. She has earned my loyalty by providing an exceptional experience every time I have a service need. She is adept at building the sale but dealership. She has earned my loyalty by providing an exceptional experience every time I have a service need. She is adept at building the sale but always frames her recommendations in an advocacy position that fosters deliberation and customer empowerment to make an informed decision. I often conform to Susan’s recommendations and never feel I have been sold. There are many capable European auto alternatives for service that are much cheaper than the dealership. I choose to stick with Stevens Creek because there is zero risk on the workmanship and the interaction with Susan is always efficient, effective, and indicative of the highest standard in the customer service realm. More

Very welcoming and helpful dealer, every employee is very professional. Thank you very much to Cody. He was very patient in helping us explain various functions. We didn’t even need to read the manual. professional. Thank you very much to Cody. He was very patient in helping us explain various functions. We didn’t even need to read the manual. More

The sales here is really nice to help on purchasing a car here, and will suggest other friends to buy a Benz here here, and will suggest other friends to buy a Benz here More

Susan, our service rider, is fantastic! She tackles every concern with her expertise, kindness, and knowledge. She communicates her concerns and needs for our vehicle promptly, with compa She tackles every concern with her expertise, kindness, and knowledge. She communicates her concerns and needs for our vehicle promptly, with compassion, and with detailed information. The maintenance team for our car is incredible and precise. Also, the young lady in the loaner department always has a smile on her face and is very helpful. This dealership is stellar. More

Our advisor, Trevor Dehart, took good care of our car. We can always reach him and get answers. Hope we are able to use his expertise again next year. We can always reach him and get answers. Hope we are able to use his expertise again next year. More

The dealership provided amazing experience to maintain my car, always caring their customer so I really recommend car, always caring their customer so I really recommend More

My experience with the sale of a used car was good. But the experience of dealing with the car and the dealership/service department and the issues that came up the day after the sale were extraordinar But the experience of dealing with the car and the dealership/service department and the issues that came up the day after the sale were extraordinarily frustrating. I don’t feel like we were a priority because we didn’t purchase a Mercedes but a used car. The communication was frustrating between the advisor and our sales manager. Calls and e-mails were not returned or not returned in a timely manner. What would have taken a day to replace a part took and entire week and I was left without transportation. There is no way I would recommend this dealership after what I had to go through with this car. More

Always get excellent service from Danny Ho. Got a loaner car and was able to get my car back a day earlier than promised. Got a loaner car and was able to get my car back a day earlier than promised. More

Got excellent and advice from Service Advisor, Danny Ho. Work performed was efficiently done and the front and rear alignments made a noticeable difference in the driving experience. Unfortunately this webs Work performed was efficiently done and the front and rear alignments made a noticeable difference in the driving experience. Unfortunately this website doesn’t work for service experience. More

As usual, I had an exceptional experience during this service appointment. Prompt, professionalized, personal service. Things to always expect from this Mercedes dealership. service appointment. Prompt, professionalized, personal service. Things to always expect from this Mercedes dealership. More