Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Stevens Creek
San Jose, CA
923 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 923 reviews
August 23, 2005
I purchased my SLK320 from here and had it serviced by this dealership for the past 3 years of ownership. The sales went rather smoothly, the price they gave me the second time around was reasonable, so this dealership for the past 3 years of ownership. The sales went rather smoothly, the price they gave me the second time around was reasonable, so I just signed the papers and picked up the keys within 2 hours time frame. On the service side, I'm quite satisfied with their work. I won't say they are the most friendiest people on earth, but they do get the job done and done it right. If I really have to complain, it would be the below-par complimentary car wash. They sometimes sublet it to the car washer across the street, which is known to be one of the worse car wash places on stevenscreek. Overall, they do everything by the book, if your car is out of warranty, don't expect them to treat you the same way they did when your car was still under warranty. More
by topdownslk
August 22, 2005
Another very poor MB dealer. I submitted an online request for a quote. They didn't come back with a quote, but set up an appointment where I could come in to test drive the car. They said they request for a quote. They didn't come back with a quote, but set up an appointment where I could come in to test drive the car. They said they didn't have an SLK55 in stock, but just come in, they'd have one by Saturday. The lady I had an appointment with wasn't even working that day. They palmed me off on some other guy that knew absolutely nothing about the car, he couldn't even identify the COLOR correctly where I could (Firemist Red vs. Mars Red). They refused to even consider going below MSRP on the vehicle, so I went with MB of Oakland where they gave me $1700 off MSRP. I simply cannot understand how dealerships like this can stay in business with abysmally poor customer service. More
by Dozer42
December 06, 2004
Smythe European is a horrible dealership in general. They charge you inflated prices, and they often do not fix what they say they have fixed. And they are snobs.<br><br>The Park Ave. branch in Palo Alto is charge you inflated prices, and they often do not fix what they say they have fixed. And they are snobs.<br><br>The Park Ave. branch in Palo Alto is bad as well. I sold my car to them, and I can't decide whether they are lazy or incompetent. Overall experience was bad. They said they would Fedex papers the next day--they didn't. They said the check will be cut on a Thursday--it wasn't. Then the next day we were told the check was in the San Jose office. We wouldn't get it until Monday. Then on Monday we were told it still wasn't in the Palo Alto office. We ended up driving to SJ ourselves. The worst part was Mr. Oneal was unapologetic throughout.<br><br>Too bad for Mercedes--I won't be buying (or selling) one again. More
by mzslee
Employees Worked With
Bernard Oneal
