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Mercedes-Benz of Stockton
Stockton, CA
112 Reviews
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Showing 112 reviews
January 13, 2023
Nothing good to say about the service department and the advisor. Car went in for a leaking windshield and they parked it outside during the 19 days of record rain. We called and complained and was told no advisor. Car went in for a leaking windshield and they parked it outside during the 19 days of record rain. We called and complained and was told no water came into the car. Picked up car a few days later and found water stains on the screen, windshield, dashboard. Condensation on the window at the dash. Water in the cup holder. Called and complained was asked to bring it back. Wife drove it to work on another's rainy day and it leaked the very next day we got it back. Took it back in and was mad as xxxx. They have shined us on ever since. Was told by the service manager the water didn't damage anything. I said if you are so sure how about a written warranty for any shirts or issues. Service manager said they will not do anything but fix the leak. Local dealer with local ownership. We're good to buy the car from but the worse service department I have ever seen. It goes past bad I believe they are not capable of quality work. Being refused talking to any higher up management. More
by wyman.osborn
Employees Worked With
Richard
Helpful November 20, 2022
I have nothing but good things to say about this dealership. Kevin was our sales person & he’s been excellent. He was not pushy at all & made the experience of buying from them very pleasurable. I’v dealership. Kevin was our sales person & he’s been excellent. He was not pushy at all & made the experience of buying from them very pleasurable. I’ve had to bring the vehicle back a couple of times & Kevin & the other guys were very helpful. I’m for sure a customer for life. More
by Gabytalavera
Employees Worked With
Kevin and Bin
March 11, 2021
Thank you, Kelly for the fast and efficient service provided. I appreciate all the help provided. Ordering the key and having it installed was an easy process. provided. I appreciate all the help provided. Ordering the key and having it installed was an easy process. More
by anamdrz
Employees Worked With
Kelly Follett
March 07, 2021
Jeff was a little late for the appointment time but he was able to get the service on my car done pretty quickly just the same. He always updates me on the service that needs to be performed on the car w was able to get the service on my car done pretty quickly just the same. He always updates me on the service that needs to be performed on the car with no pressure. I like it because I could prepare for it and schedule the service at my own time. For those times where I needed the service immediately, it was not a problem at all taking my car in for service. I appreciate all the work and the effort from the entire Team. Great job! More
by ND
Employees Worked With
Jeff Caminata
March 02, 2021
Ken Cook was a pleasure to work with. Follow up was great. Everyone at the dealership is wonderful. This is the second car I have purchased. I'll be back again. great. Everyone at the dealership is wonderful. This is the second car I have purchased. I'll be back again. More
by RICH
Employees Worked With
Ken Cook
March 02, 2021
I took my car in for some general maintenance and found out I needed a break job my representative Fred was so beyond professional, kind, compassionate understanding and so willing to help. He made my expe out I needed a break job my representative Fred was so beyond professional, kind, compassionate understanding and so willing to help. He made my experience overall awesome! Thank you Fred! More
by ahsumme
Employees Worked With
Fred R
February 25, 2021
Fast friendly service. They squeezed my car in for tires and alignment and got a loaner car on short notice. While waiting Paul (think it was his name) showed my wife a new GLE and was amazing. Fred our ser and alignment and got a loaner car on short notice. While waiting Paul (think it was his name) showed my wife a new GLE and was amazing. Fred our service rep is great and the lady next to him gave me great service while he was helping another customer. More
by Mike
Employees Worked With
Fred and Paul in sales
February 23, 2021
The service team makes it very easy to get required work done. It flows smoothly from making the appointment drop off (loaner car or not), pick up and signing out. done. It flows smoothly from making the appointment drop off (loaner car or not), pick up and signing out. More
by wrtbanker
Employees Worked With
Jeff and his support staff.
