Mercedes-Benz of Stockton

The dealership was excellent in every way from the sales person all the way up to the owner, Mr. Berberian The atmosphere was very pleasant and not pushy, but knew all the answered every question I came up person all the way up to the owner, Mr. Berberian The atmosphere was very pleasant and not pushy, but knew all the answered every question I came up with great team More

Fred did great job in getting my key replaced and reprogrammed. His taking extra steps to resolve some possible programming issues led to the discovery of the lost key under the driver’s seat. It mus reprogrammed. His taking extra steps to resolve some possible programming issues led to the discovery of the lost key under the driver’s seat. It must have been in a location that blocked the signal because I still was unable to start the car. He is to be commended. More

Excellent service good representatives loaners available clean facilities car returned washed appointments convenient and timely clean facilities car returned washed appointments convenient and timely More

very good and quick response …happy all around i will always come first for service for my mercedes always come first for service for my mercedes More

This is our third vehicle. Their team went above and beyond they always treat us like family!! Their team went above and beyond they always treat us like family!! More

Ashley was great as was the dealership. A+ the only place to take your Mercedes. A+ the only place to take your Mercedes. More

Thanks for the short notice appointment to scan our Dynamic Control Module fault dash display. Our Sprinter Pulse was in and out in less than 24 hours. Good Work Guys. Dynamic Control Module fault dash display. Our Sprinter Pulse was in and out in less than 24 hours. Good Work Guys. More

Dealing with Fred in service has been a pleasure! He is extremely efficient and.knowledgeable. He has a pleasant personality and we enjoy working with him to keep our car in tip top shape! He is extremely efficient and.knowledgeable. He has a pleasant personality and we enjoy working with him to keep our car in tip top shape! More

I typically get good service until this last time around. I dropped my car off on a Friday for a repair. Was initially provided a loaner as usual by the front desk staff who stated they had SUVs and compacts I dropped my car off on a Friday for a repair. Was initially provided a loaner as usual by the front desk staff who stated they had SUVs and compacts available since repair was going to take a few days but then quickly rescinded by service team member Richard because it did not meet the requirement for whatever reason. Richard reported part would arrive Sunday and car would be fixed on Monday. Monday comes around, not fixed until likely Tuesday. By this time, I have been nagging family and friends to pick up and drop off my son at school or work because my husband and I also work full time. I asked again for a loaner and now Richard reports there is none available. It has been quite stressful juggling transportation without a third car when historically, this dealership had always given us a loaner. Then Tuesday comes around. I called Richard first thing Tuesday morning at 9am re: the readiness of my car, he did not return my call but someone else did on his behalf and said Richard would call me cause car was ready for pick up. Of course it was only me available to pick up the car so I needed a ride. Richard didn't call me so 2.5 hours later I called again. He then stated, someone would call me when they are on the way to pick me to go get my car within the next half hour. One hour later as I was about to call him again, I get a text from my husband that someone is on there way to pick me up to get the car. Finally, this whole time the work order was under MY name and I left MY number with Richard because the number he had on file was for my husband which he was informed and I even saw him write it down on the copy his my receipt that he had. It was so frustrating. How do they expect working families to work if they keep our cars so long WITHOUT a loaner. SMH. More

I. Have been satisfied by the services extended to all the problems that arises with my car. the problems that arises with my car. More